System Operations Analyst

Eqplus Technologies Pty Ltd; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A well-established institution in Cape Town is seeking a Senior System Operations Analyst to enhance system performance. This hybrid role requires collaboration with technical teams and entails responsibilities from system analysis to documentation. Ideal candidates will possess a degree or diploma alongside relevant experience in system operations, ensuring smooth operation of complex enterprise platforms.

Qualifications

• 18+ months experience as a System Operations Analyst, or similar.
• Solid understanding of enterprise systems, including databases and performance tuning.
• Experience in turning technical findings into structured outputs.

Responsibilities

• Collaborate with teams to define system goals and troubleshoot issues.
• Analyse system data for performance and recommend improvements.
• Document methodologies for future reference.

Skills

Analytical skills

Problem-solving

Collaboration

Attention to detail

Education

Degree in computer science, information systems, or related field

Relevant diploma

Certificate or equivalent qualification

Tools

Data extraction tools

Reporting tools

Visualisation tools

Job description

Western Cape, Cape TownHourly Basic Salary (Market related) Our client, a well-established institution, is seeking the services of a Senior System Operations Analyst.

This role is suited for a seasoned IT professional to focus on system operations and performance.

The team supports complex enterprise platforms used across a wide user base, and this role plays a key part in making sure those systems continue running at their best. As the Senior Operations Analyst, you will be diving into system performance analysis, issue resolution, and continuous improvement with a balance between hands‑on work, collaboration, and strategic input.

In addition to monitoring dashboards, this contract role is suited to someone who is analytical, innovative, inquisitive, and wants their work to make a measurable difference.

Responsibilities

• Collaborate with technical and functional teams to define system goals and troubleshoot recurring issues
• Analyse system data to monitor performance, prevent failures, and recommend improvements
• Build models, reports, flow diagrams or specs that help guide implementation or optimisation efforts
• Research and evaluate new tools, upgrades, or architecture improvements
• Test new and updated systems in collaboration with end users
• Document methodologies that make it easier for others to build on your work
• Offer informal guidance to junior team members or peers when needed

This is a hybrid position.

You’ll need to work effectively from a stable remote setup, but also attend in-person meetings when called for; typically based on team rhythm or project needs.

The Ideal Background Includes

• Relevant experience in system operations, analysis, or technical business analysis
• A solid understanding of how enterprise systems function, including databases, performance tuning, and systems integration
• Experience with data extraction, reporting, or visualisation tools
• The ability to turn technical findings into structured outputs that drive decisions
• Comfort working across technical and non-technical teams, and a proactive, detail-driven mindset

Experience And Qualifications Required

• Degree (NQF 7) in computer science, information systems or a related field and 18+ months experience as a System Operations Analyst, or similar; OR a relevant diploma (NQF 6) and at least 4 years’ experience as a System Operations Analyst, or similar; OR a certificate or equivalent qualification (NQF 4-5) with 8+ years in similar roles

This role gives you a chance to work within a mature, well‑resourced IT structure, with clear processes and opportunities to shape how systems evolve and perform.

For More Information Please Contact Mandy Gilbert