System and Metrics Support Co-ordinator

Timely Recruit Ltd; Gqeberha; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic recruiting agency in Eastern Cape is seeking a Systems & Metrics Support Coordinator responsible for supporting business systems and improving processes. Ideal candidates will exhibit eagerness to learn, tech confidence with CRM tools, and possess strong problem-solving skills. The position, office-based with potential hybrid arrangements, offers a monthly salary between R11,000 – R12,500, and a chance to grow in a supportive environment.

Qualifications

• 1-3 years’ experience in coordination, support, sales admin, or a similar role.
• Comfortable working with data and spreadsheets.
• Ability to communicate with technical and non-technical colleagues.

Responsibilities

• Help teams effectively use CRM, project management, and reporting systems.
• Assist with planning and tracking internal projects.
• Create user guides and map workflows.
• Test new system features and validate data structures.
• Maintain reports and dashboards for management.

Skills

Eager to learn

Tech-confident

Detail-oriented

Problem-solving

Communication skills

Tools

CRM systems

Reporting tools

Spreadsheets

Job description

Systems & Metrics Support Coordinator

Location: Port Elizabeth (Office-based, hybrid negotiable)

Salary: R11,000 – R12,500 p/m

We’re looking for a tech-savvy, curious, and motivated Systems & Metrics Support Coordinator who’s excited about learning new systems and taking on a fresh challenge. If you enjoy solving problems, working with data, and helping teams work smarter, this role offers great variety and real growth potential.

You’ll play a key role in supporting our business systems, improving processes, and helping deliver internal projects across sales, operations, and management.w.

What You’ll Do

Business Systems Support

• Help teams use CRM, project management, and reporting systems effectively.
• Respond to user queries and support day-to-day system workflows.

Project Coordination

• Assist with planning and tracking internal projects.
• Schedule meetings, monitor progress, and keep documentation up to date.

Process Improvement & Documentation

• Create user guides, map workflows, and identify opportunities to simplify processes.

Quality Assurance & Testing

• Test new system features, compare old vs. new data structures, and validate field mappings.

Metrics & Reporting

• Maintain reports and dashboards, supporting accurate and meaningful data for management.

About You

We’re looking for someone who is:

• Eager to learn, adaptable, and excited by variety and new challenges.
• Tech-confident, picking up new tools quickly (CRM or reporting tools are a bonus).
• Comfortable working with spreadsheets, data, and mapping information between systems.
• Detail-oriented with a natural problem-solving mindset.
• Able to communicate clearly with both technical and non-technical colleagues.
• Backed by 1–3 years’ experience in coordination, support, sales admin, junior project work, or a similar role.

If you’re looking for a role that gives you exposure to systems, data, and projects and a chance to grow in a dynamic, entrepreneurial environment, we’d love to hear from you.