Switchboard Operator

AIM Legal Expenses Insurance Services Ltd; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A legal service provider in Johannesburg is looking for a National Switchboard Operator for a permanent position. Key responsibilities include managing incoming calls, verifying member details, and performing general office administration tasks. The ideal candidate will demonstrate excellent telephone communication skills and an ability to handle office duties efficiently. The position requires working hours from Monday to Friday and alternate Saturdays.

Qualifications

• Professional telephone manner and communication skills.
• Ability to verify and manage member information accurately.

Responsibilities

• Manage incoming calls professionally.
• Verify and update member details.
• Transfer calls to appropriate departments.
• Create callback requests for unavailable staff.

Job description

Job Title

National Switchboard Operator

Location

Johannesburg

Salary Grade

Admin Clerk

Reporting to

National Switchboard Manager

Reporting staff

None

Type of Position

Permanent

Working hours

Monday to Friday from 08h00 – 16h30
Alternate Saturdays from 09h00 – 12h30

Key Responsibilities

include, but are not limited to the following:

Answering, Screening and Transferring Calls

• Answer incoming calls in a professional manner
• Verify member’s details on pinnacle
• Confirm and update member’s details on pinnacle
• Screen and transfer calls to correct departments
• Create call backs on pinnacle for staff that are not available to answer calls
• Where call backs are not applicable, eg caller wants to join Scorpion, take messages and email them to the relevant person/department
• Report telephone / Queue metrics technical faults to the manager
• Assist with Adhoc duties
• General office administration duties