Swedish-Speaking Claims Handler

Euro-Center; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global medical assistance provider in Cape Town is seeking a motivated Swedish speaker to manage insurance claims. The ideal candidate will have strong communication and analytical skills, excellent attention to detail, and the ability to thrive under pressure. Responsibilities include handling claims inquiries, processing insurance claims, and providing exceptional customer service. Immediate availability is preferred, and the role is expected to end on 30 April.

Qualifications

• Professional fluency in Swedish is required.
• Must have strong computer skills.
• Previous work experience in medical assistance or insurance claims is preferred.

Responsibilities

• Handle incoming email enquiries related to claims.
• Process medical and travel insurance claims efficiently.
• Provide outstanding customer service throughout the claims process.

Skills

Swedish speaker with professional fluency – level B2 or higher

Excellent attention to detail

Strong communication skills

Analytical skills

Customer focus

Education

Matric or higher

Tools

Microsoft Office tools

Job description

About us

Euro-Center Cape Town (Pty) Ltd is the African Medical Assistance branch, part of a global company providing support for various International European insurance companies and their travelers. Euro-Center Holding SE (Prague, CZ) belongs to the Munich Re Group with its subsidiaries of ERGO Travel and ERV and is partially owned by Europeiske Reiseforsikring in Norway (IF Group) and with numerous of Euro-Center throughout the globe. Our current staff in Cape Town are handling insurance and assistance claims with high professional standards in an international office environment in various international projects in liaison with other Euro-Centers around the world.

Job details

In this role, you will collect accurate information and documents to proceed with a claim. Analyse a claim made by a policyholder to establish whether it satisfies the policy conditions. We are looking for a motivated, adaptable professional with strong communication, analytical, and decision‑making skills. The ideal candidate thrives under pressure, works well both independently and in teams, and demonstrates empathy, active listening, and customer focus.

Key strengths include planning, organisation, commercial awareness, strategic thinking, and attention to detail.

Key responsibilities

• Claims services – replying to incoming email enquiries
• Communication & claims processing arrangements for medical and travel insurance claims
• Efficient start‑to‑end claims handling including data entry and invoice assessment
• Provide friendly and outstanding customer service
• Respond to enquiries in a timely and efficient manner
• Work efficiently in a multilingual and multicultural team

Job Requirements

• Swedish speaker with professional fluency – level B2 or higher
• Pro‑active and perform well under pressure
• Excellent attention to detail
• Flexible and open‑minded to ongoing changes and training
• Matric or higher
• Strong computer user skills in Microsoft Office tools
• SA VISA secured already, ideally
• Advantageous: FSB registered
• Previous work experience in medical assistance, insurances, claims handling or tourism
• Previous work experience utilising Swedish language skills (written and / or verbal)
• Start date: candidates should be available to start immediately

The contract is expected to end on 30 April

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