Support Technician - Vryburg

Altron Digital Business; Vryburg; On-site; ZAR 150 000 - 200 000; Full time

Job summary

A leading technology solutions provider in Vryburg is seeking a Support Technician to maintain and repair desktop and Point of Sale equipment. The role involves improving customer satisfaction, adhering to service agreements, and providing technical support. Ideal candidates will have a Matric qualification, A+ N+ qualifications, and relevant experience in IT environments.

Qualifications

• 2 years of experience in maintaining equipment in an IT environment.
• 1 year experience working on desktop equipment.
• Maintaining POS is advantageous.

Responsibilities

• Ensure that all customer queries are addressed within the Service Level Agreement.
• Maintain customer relationships and ensure compliance with QMS procedures.
• Provide technical support and maintenance on desktop and POS equipment.

Skills

Mechanical Skills

Electronic Skills

Soldering Skills

Faulting Find techniques

Education

Matric qualification

A+ N+ Qualification

Job description

At Altron Digital Business, we provide the enterprise-grade solutions that organisations need to operate, optimise, and transform into a resilient digital business.

Our purpose is to use technology to transform today into a simpler, safer and smarter tomorrow.

We're committed to providing the best solutions to save money and help our clients’ business grow with a robust IT ecosystem that supports digital transformation.

We are looking for Support Technician to maintain and repair desktop and Point of Sale equipment for various customers. To drive service success that improves customer satisfaction, maximises customer retention and increase profitability. Adhere to specific Service Level Agreement. In short, managing all on site installations, repair, maintenance and test tasks. Diagnosing errors or technical problems and determining proper solutions. The Required Tasks and Candidate Requirements are including, but not limited to.

Required Tasks:

• Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
• First-time-fix rate and recall rate under the stipulated requirements
• Maintain customer relationship
• Be pro‑active on the calls allocated
• Ensure compliance with Quality Management System (QMS) procedures provided by the Field Service Manager (FSM)
• Maintain and manage sufficient boot stock
• Complete administration within time frames as per policies
• Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete
• Technical support, maintenance, trouble shooting on desktop and POS equipment

Requirements:

• Matric qualification
• A+ N+ Qualification
• Mechanical Skills
• Electronic Skills
• Soldering Skills
• Faulting Find techniques
• 2 years of experience in maintaining equipment in an IT environment
• 1 Years experience working on desktop equipment
• Maintaining POS is advantageous

General Comment/s: Client site - onsite

Disclaimer: Dear Applicant, we appreciate your interest in joining our organization. It is imperative for us that you understand how we handle your information. We are committed to ensuring the security and confidentiality of the information you provide. Your personal details will be collected for the sole purpose of the application process and will be used strictly for that purpose. By applying, you acknowledge and consent to the collection, use, and protection of your personal information in accordance with our privacy policy. If you have any inquiries or concerns, our Human Resource department is available to provide clarification. We look forward to reviewing your application.

https://www.altron.com/privacy-policy

Altron is committed to diversity and Employment Equity within the workplace. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates.

Should your experience and qualifications align with the requirements, we will be in contact to discuss the next steps. Should you not receive feedback within 2 weeks, please consider your application as not successful.

In the meantime, we encourage you to explore our company's website.