Support Technician

Sabenza IT & Recruitment; Roodepoort; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A dedicated IT recruitment firm in Roodepoort is seeking a Technical Support professional. You will provide remote and onsite support to end-users, manage ITSM tickets, and engage with clients. A minimum of 5 years in Desktop Support, along with relevant IT certifications such as CompTIA A and a valid Driver's License, is required. This is a full-time role offering an opportunity to engage deeply with both technology and user satisfaction.

Qualifications

• Minimum 5 years experience in an IT Desktop Support environment.
• Valid Drivers License required.

Responsibilities

• Provide remote and onsite technical support to end-users.
• Manage incidents and requests via the ITSM tool.
• Communicate effectively with stakeholders users and management.

Skills

desktop

windows

Mac

ITSM

Education

Degree or relevant Diploma in IT or related field

Tools

CompTIA A

Network certifications

MCSE

MCSP Apple Mac Certification

ITIL Foundation

Job description

Key Responsibilities

Technical Support

• Provide remote and onsite technical support to end-users.
• Support Windows and Apple Mac OS environments MS Office Suite and business applications.
• Deliver VIP-level support to executive users.
• Troubleshoot software and hardware incidents performing root cause analysis and resolution.
• Collaborate with vendors and internal teams to resolve complex issues.

Ticket Management

• Manage incidents and requests via the ITSM tool.
• Maintain accurate and up-to-date ticket information.
• Ensure timely resolution of tickets in line with SLAs.
• Escalate issues where necessary and follow up until closure.

Client Engagement

• Communicate effectively with stakeholders users and management.
• Keep users informed of progress priority changes and resolution timelines.
• Confirm satisfaction with resolutions prior to ticket closure.

Qualifications & Experience

• Minimum 5 years experience in an IT Desktop Support environment.
• Matric and Degree or relevant Diploma in IT or related field.
• CompTIA A and Network certifications required.
• MCSE / MCSP Apple Mac Certification ITIL Foundation or relevant IT Diploma advantageous.
• Valid Drivers License required.

Required Skills :

desktop windows Mac ITSM

Key Skills

Change Management,API,ABAP,Facility Management,Games,Claims

Employment Type :

Full Time

Experience :

years

Vacancy :

1