Support Team Lead

Lularides; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading e-hailing support company in Johannesburg is looking for a full-time Support Team Lead to manage daily operations of the support team. The ideal candidate will possess strong customer and technical support expertise, excellent communication skills, and leadership abilities. This is an on-site role focused on enhancing customer satisfaction and resolving issues efficiently in a fast-paced environment.

Qualifications

• Experience in Customer Support and Technical Support.
• Proven track record in analyzing trends and resolving challenges.
• Strong written and verbal communication skills for team mentoring.

Responsibilities

• Manage support inquiries and provide resolutions.
• Troubleshoot technical and non-technical issues effectively.
• Analyze support trends to enhance service delivery.

Skills

Customer Support Expertise

Analytical Skills

Excellent Communication

Troubleshooting Proficiency

Leadership Skills

Organizational Skills

Adaptability

Job description

Company Description

Lularides is dedicated to empowering ambitious individuals to take charge of their careers by becoming their own boss through driving or riding for leading e-hailing platforms. Our mission is to provide the tools, resources, and support necessary for success in this growing industry. We are committed to fostering a supportive community where partners can thrive. At Lularides, we believe in creating opportunities and driving careers forward.

Role Description

This is a full-time, on‑site role based in Johannesburg for a Support Team Lead.

The Support Team Lead will oversee daily operations of the support team to ensure prompt and effective resolutions to customer and technical issues.

Responsibilities

• Managing support inquiries
• Troubleshooting technical and non‑technical issues
• Analyzing support trends
• Mentoring team members
• Enhancing customer satisfaction
• Collaborating with other departments to improve service delivery and processes

Qualifications

• Strong expertise in Customer Support and Technical Support to assist team members and resolve inquiries effectively
• Proven Analytical Skills for identifying trends, evaluating challenges, and delivering data‑driven solutions
• Excellent Communication skills, both written and verbal, with the ability to mentor and guide a team effectively
• Proficiency in Troubleshooting to provide quick and accurate solutions to technical and non‑technical issues
• Leadership abilities, organizational skills, and previous team management experience
• Adaptability, problem‑solving mindset, and ability to work in a fast‑paced environment
• Familiarity with e‑hailing platforms and related industries is a plus

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Information Technology

Industries

Transportation, Logistics, Supply Chain and Storage

Additional Information

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