Support Engineer L1

Datacentrix; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology solutions provider in Cape Town is seeking a Support Engineer (Level 1) to provide first-line technical support for desktop systems, networks, and servers. The ideal candidate should have 3-5 years of IT support experience, with solid exposure to Intune, SCCM, and Bitlocker. A valid driver's license and own transport are essential. This role involves troubleshooting, maintenance, and supporting end-users, ensuring high service standards.

Qualifications

• 3-5 years IT support experience required.
• Hands-on experience with Intune, SCCM, and Bitlocker essential.
• Valid driver's license and own transport necessary.

Responsibilities

• Provide daily technical support and maintenance of desktop systems.
• Manage and resolve service requests within SLAs.
• Install, configure, and test desktop computers and applications.

Skills

IT support experience

Intune

SCCM

Bitlocker

Windows operating systems

Active Directory

Microsoft Office Suite

Networking principles

Troubleshooting

Education

Matric (Grade 12)

Relevant IT qualification (Diploma or equivalent)

A+ and N+ certifications

MCSE / MCIPT or CCNA certification

Job description

Managed Talent Solutions' client is looking for a Support Engineer (Level 1) to be based full-time onsite at their offices in Woodstock, Cape Town .

The ideal candidate should have 3-5 years of IT support experience with solid exposure to Intune, SCCM, and Bitlocker.

A valid driver's license and own transport are essential.

The successful candidate will be responsible for providing first-line technical support, troubleshooting, and maintenance of desktop systems, networks, and servers.

Qualifications and Experience Required

Matric (Grade 12) and a relevant IT qualification (Diploma or equivalent).

• A+ and N+ certifications essential.
• MCSE / MCIPT or CCNA certification advantageous.
• 3-5 years' experience in IT technical support.
• Proven experience providing first-line technical support and troubleshooting for desktops, networks, and servers.
• Solid hands‑on experience with Intune, SCCM, and Bitlocker.
• Proficient in Windows operating systems (XP–11), Active Directory, and Microsoft Office Suite.
• Strong understanding of networking principles, hardware, and software troubleshooting.
• Exposure to server, storage, and networking environments.
• Valid driver's license and own transport essential.

Responsibilities

• Provide daily technical support, troubleshooting, and maintenance of desktop systems, servers, and networks.
• Manage and resolve assigned service requests within agreed SLAs.
• Install, configure, and test desktop computers, peripherals, and software applications.
• Support and maintain computer networks, including TCP / IP printing and connectivity.
• Perform "Smart Hands" support as required for onsite technical assistance.
• Assist with user setup, account management, and software installations.
• Train and support end-users on hardware and software usage.
• Maintain and update documentation related to systems, procedures, and incidents.
• Build and maintain strong working relationships with end-users, colleagues, and contractors.
• Adhere to company standards, policies, and procedures while ensuring service excellence.