Support Engineer L1

Data Centrix; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT solutions provider in Cape Town is seeking a Support Engineer (Level 1) to provide first-line technical support and troubleshooting for desktops, networks, and servers. The ideal candidate should have 3-5 years of IT support experience, A+ and N+ certifications, and exposure to Intune, SCCM, and Bitlocker. This role requires a proactive problem-solver who can manage service requests efficiently and maintain strong relationships with end-users.

Qualifications

• 3-5 years of experience in IT technical support.
• Proven experience in providing first-line technical support for desktops.
• Strong understanding of networking principles.

Responsibilities

• Provide daily technical support for desktop systems, servers, and networks.
• Install, configure, and test desktop computers and software applications.
• Assist users with hardware and software usage.

Skills

IT support experience

Exposure to Intune

Exposure to SCCM

Exposure to Bitlocker

Problem-solving

Customer service

Education

Matric (Grade 12)

Relevant IT qualification (Diploma)

A+ certification

N+ certification

MCSE/MCIPT or CCNA certification

Tools

Windows operating systems (XP–11)

Active Directory

Microsoft Office Suite

Job description

SUMMARY

Managed Talent Solutions’ client is looking for a Support Engineer (Level 1) to be based full-time onsite at their offices in Woodstock, Cape Town. The ideal candidate should have 3-5 years of IT support experience with solid exposure to Intune, SCCM, and Bitlocker. A valid driver’s license and own transport are essential. The successful candidate will be responsible for providing first-line technical support, troubleshooting, and maintenance of desktop systems, networks, and servers.

Qualifications and Experience Required

• Matric (Grade 12) and a relevant IT qualification (Diploma or equivalent).
• A+ and N+ certifications essential.
• MCSE / MCIPT or CCNA certification advantageous.
• 3-5 years’ experience in IT technical support.
• Proven experience providing first-line technical support and troubleshooting for desktops, networks, and servers.
• Solid hands‑on experience with Intune, SCCM, and Bitlocker.
• Proficient in Windows operating systems (XP–11), Active Directory, and Microsoft Office Suite.
• Strong understanding of networking principles, hardware, and software troubleshooting.
• Exposure to server, storage, and networking environments.
• Valid driver’s license and own transport essential.

Responsibilities

• Provide daily technical support, troubleshooting, and maintenance of desktop systems, servers, and networks.
• Manage and resolve assigned service requests within agreed SLAs.
• Install, configure, and test desktop computers, peripherals, and software applications.
• Support and maintain computer networks, including TCP/IP printing and connectivity.
• Perform “Smart Hands” support as required for onsite technical assistance.
• Assist with user setup, account management, and software installations.
• Train and support end-users on hardware and software usage.
• Maintain and update documentation related to systems, procedures, and incidents.
• Build and maintain strong working relationships with end-users, colleagues, and contractors.
• Adhere to company standards, policies, and procedures while ensuring service excellence.