Support Desk Manager

Datatech Recruitment; Gauteng; On-site; ZAR 450 000 - 650 000; Full time

Job summary

A leading recruitment agency is seeking an experienced Support Desk Manager in Gauteng to oversee a busy 24/7 support operation. You'll lead teams providing first and second-line support, ensuring high customer satisfaction and operational efficiency. The ideal candidate has at least 5 years' IT support experience, strong leadership skills, and a relevant degree in IT or networking. A permanent, full-time position with competitive pay is offered.

Benefits

Medical aid contribution

Qualifications

• 5+ years’ experience in IT support, with at least 2 years in a management role.
• Strong leadership skills and the ability to coach and motivate a team.
• A solid understanding of customer service in high-pressure environments.

Responsibilities

• Lead and manage the support desk team covering 1st and 2nd line support.
• Oversee monitoring and maintenance of networks and servers.
• Manage escalations to 3rd line or OEM vendors.

Skills

Leadership

Customer service

Technical problem-solving

IT support experience

Education

IT or Networking Degree / Certification

High School (matric)

Job description

Support Desk Manager

Location : Century City, Cape Town (In-office)
Salary : R, – R, CTC per annum
Benefits : Medical aid contribution
We’re looking for an experienced Support Desk Manager to take ownership of a busy 24 / 7 support operation. This role suits someone who thrives in a technical environment, can lead from the front, and knows how to keep both customers and teams running smoothly.

What you’ll do

• Lead and manage the support desk team covering 1st and 2nd line support for clients in construction and mining.
• Oversee monitoring and maintenance of networks, servers, and remote systems.
• Ensure smooth handling of telephone, email, and chat queries for industrial users.
• Manage escalations — whether internally to 3rd line or externally to OEM vendors.
• Own the ticketing system and make sure nothing falls through the cracks.
• Build and refine SOPs with technical experts to improve efficiency and consistency.
• Stay on top of routine maintenance and SLA compliance.
• Provide regular reporting to customers and attend client meetings when required.
• Support new system onboarding and rollout.

What you’ll bring

• IT or Networking Degree / Certification.
• 5+ years’ experience in IT support, with at least 2 years in a management role.
• A solid understanding of customer service in high‑pressure environments.
• Strong leadership skills and the ability to coach, mentor, and motivate a team.
• Confidence in dealing directly with clients and ensuring service excellence.

This is a hands‑on role where you’ll have a direct impact on service delivery and client satisfaction. If you enjoy leading teams, solving complex problems, and keeping mission‑critical systems running, this could be the role for you.

Job Types : Full‑time, Permanent
Pay : R

• ,00 – R
• ,00 per year
• Application Question(s) : Do you have a relevant degree / diploma in IT or networking?

Education and Experience

• Education : High School (matric) (Required)
• Experience : IT Support : 5 years (Required)
• IT Service Desk : 3 years (Required)
• Service Desk Management : 2 years (Required)
• Work Location : In person