Support Assistant

Pps; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A financial services company in Centurion is looking for a Support Assistant to produce high-quality, detailed work based on established standards. The ideal candidate should have at least 2 years of experience in the Financial Services or Life Assurance industry and possess strong client service orientation and attention to detail. Responsibilities include managing queries, checking applications, and providing administrative support to Life Specialists. This is a permanent position with opportunities for career development.

Qualifications

• At least 2 years of experience in the Financial Services or Life Assurance industry.
• Basic knowledge of the Life Assurance or Financial Services industry.
• Ability to work consistently and error-free.

Responsibilities

• Upload and manage queries related to policies and claims.
• Check and capture applications within 4 hours at 95% accuracy.
• Provide administrative support to Life Specialists and intermediaries.

Skills

Client service orientation

Attention to detail

MS Office literacy

Target-driven

Education

Matric (Grade 12)

Job description

Closing Date / 11 / 16 Reference NumberPPS Job TypePermanent Job TitleSupport Assistant (Centurion) Business UnitAdvice and Distribution DepartmentExternal Distribution Location - CountrySouth Africa Location - ProvinceGauteng Location - Town / CityCenturion Job Advert SummaryPurpose of the Job : The focus of this position is producing high-quality, detailed work based on established standards, guidelines, and procedures.

Precise, consistent work output is essential requiring patience and a willingness to handle and complete one task at a time.

Communication with others is based on knowledge of repetitive job routines and procedures gained from sufficient on-the-job experience.

Consistent, error-free work based on defined regulations and standards are key measures of job performance success.

This position is designed to develop a valued technical expert who can deliver quality work consistently.Reporting to the Team Leader, the Support Assistant will be responsible for producing high quality, detailed work based on established standards, guidelines and procedures within the prescribed SLA's.Minimum RequirementsFormal Qualifications : Matric (Grade 12).

Experience and Knowledge : At least 2 years of experience in the Financial Services or Life Assurance industry in an administrator role.Basic knowledge of the Life Assurance or Financial Services industryputer Literacy : MS Office package, particularly, Internet, Outlook, and Excel.Interpersonal and Intrapersonal Skills : Careful.Helpful.Conscientious.Consistent.Responsive.Client service orientationTarget-driven Duties and ResponsibilitiesMain duties and responsibilities : Upload and follow up on the following queries : premiums, change of beneficiary, debit orders, letters of authority, change of broker, amendments, change of DOC, change of details, claims, etc.Check and capture applications : Within 4 hours of being received.With a 95% accuracy level.Support functions include performing daily routine procedures.Monitor incompletes and service requests and communicate outstanding applications and Aftersales Service requests startedmunicate outstanding requirements after the request has been uploadedplete an annual assessment on appropriate systems.Provide administrative backing to the Life Specialists and directly to intermediaries.Provide quotations and statements of benefits to intermediaries.Take ownership of service level standards and ensure they are achieved consistently.Assist the Life Specialists in organising broker workshops.