Support Assistant

Pivot Services; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Pivot Services in Cape Town is seeking a Support Assistant to deliver high-quality administrative work within SLAs. The role focuses on processing financial services-related tasks, ensuring accuracy, and supporting Aftersales service activities.

The successful candidate will have at least 2 years of experience in Financial Services or Life Assurance in an administrative capacity and will handle routine procedures and client data with precision.

Qualifications

• At least 2 years of experience in the Financial Services or Life Assurance industry in an administrator role.

Responsibilities

• Upload and follow up on queries: premiums, change of beneficiary, debit orders, letters of authority, change of broker, amendments, change of DOC, etc.
• Check and capture applications within 4 hours of receipt with 95% accuracy.
• Support daily routine procedures.
• Monitor incompletes and service requests and communicate outstanding applications and Aftersales Service requests started.
• Communicate outstanding requirements after the request has been uploaded.

Skills

Financial services admin experience

Job description

Cape Town South, Western Cape, South Africa

calendar_month Date added 3 November 2026

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About the Role

Purpose of the Job: Reporting to the Team Leader, the Support Assistant will be responsible for producing high-quality, detailed work based within the prescribed service level agreements (SLAs). The focus of this position is producing high-quality, detailed work based on established standards, guidelines, and procedures. This position is designed to develop a valued technical expert who can deliver quality work consistently.

Key Responsibilities

• Main duties and responsibilities: - Upload and follow up on the following queries: premiums, change of beneficiary, debit orders, letters of authority, change of broker, amendments, change of DOC, change of... - Check and capture applications: - Within 4 hours of being received. - With a 95% accuracy level. - Support functions include performing daily routine procedures. - Monitor incompletes and service requests and communicate outstanding applications and Aftersales Service requests started. - Communicate outstanding requirements after the request has been uploaded.

Qualifications and Experience

• At least 2 years of experience in the Financial Services or Life Assurance industry in an administrator role.

work Employment type Permanent

location_on Location Cape Town South, Western Cape, South Africa

apartment Employer PPS

event Closing date 7 November 2026

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