Support Analyst

Cape Union Mart Group; Cape Town; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A leading retail company in Cape Town is seeking a Systems Support professional to provide ERP support and assist with system enhancements. Ideal candidates will have 2–4 years of experience and strong problem-solving skills. Join a fast-paced team focused on technology and customer experience, with opportunities for growth into senior roles.

Benefits

Supportive team environment

Opportunities for career growth

Commitment to transformation and diversity

Qualifications

• 2–4 years of experience in a systems support role, ideally in a retail environment.
• Knowledge of databases, SQL, and reporting tools is a plus.

Responsibilities

• Provide first- and second-line support for ERP and other business systems.
• Assist in testing system upgrades and enhancements.
• Monitor system performance and suggest improvements.

Skills

Communication skills

Problem-solving

Collaboration

Hands-on with ERP systems

Microsoft Office proficiency

Education

Diploma or degree in Information Systems or equivalent

Tools

Sage X3

SAP

Oracle

Microsoft Dynamics

Job description

What You’ll Be Doing

• Provide first- and second-line support for ERP, Finance, and other business systems.
• Diagnose and resolve software / hardware issues to keep operations running efficiently.
• Assist in testing system upgrades, patches, and enhancements.
• Collaborate with finance, procurement, supply chain, and sales teams to address ERP-related challenges.
• Create and maintain user guides, FAQs, and training materials.
• Ensure compliance with IT policies and retail best practices.
• Monitor system performance and suggest improvements.

What You’ll Bring

• A diploma or degree in Information Systems, Business Administration, or equivalent practical experience.
• 2–4 years of experience in a systems support role (ideally in a retail environment).
• Hands‑on experience with ERP systems like Sage X3, SAP, Oracle, or Microsoft Dynamics.
• Knowledge of databases, SQL, and reporting tools is a plus.
• Strong communication, problem‑solving, and collaboration skills.
• Proficiency in Microsoft Office tools (Excel, Word, Visio).

Why Join Us?

Be part of a supportive, dynamic team where your input really counts. Opportunity to grow into roles like ERP / IT Support Lead, Business Analyst, or Technical Consultant. Work in a fast‑paced retail environment where technology meets customer experience. We’re committed to transformation and diversity.

Appointments and promotions will be made based on the candidate who best meets the requirements for the role.

Preference will be given to candidates who will contribute to our Employment Equity goals.