Support Advisor FAIS

FNB South Africa; George; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading South African bank is seeking a Support Advisor in George, Western Cape. This role involves providing exceptional service and support to enhance customer experience, driving sales and acquisition of new clients, and managing existing client relationships effectively. Candidates must contribute to cost containment and maintain compliance with statutory requirements, ensuring growth in the customer base while achieving financial targets. A commitment to service excellence and effective administration is crucial for success.

Responsibilities

• Provide advice, support and sales through excellent service and solutions.
• Act responsibly with work-related resources for cost containment.
• Continuously assess performance and seek timely feedback.
• Assist with profit growth through sales and acquiring new clients.
• Support sales through analysis of client portfolio.
• Engage to optimize client benefits, fees, and returns.
• Identify sales opportunities and manage leads pipeline.
• Report on activities within guidelines for decision making.
• Comply with statutory and policy requirements.
• Provide efficient administration through planning and reporting.
• Address customer needs to meet expectations.
• Grow customer base by managing existing clients and generating leads.
• Contribute to service excellence and positive relationships.
• Achieve financial targets and uphold service levels.

Job description

Job title

Support Advisor FAIS

Job Location

Western Cape, George

Deadline

January 10, 2026

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Job Description

• To provide advice, support and / or sales through excellent service and solutions delivery and product knowledge to ensure an excellent banking experience for customers
• Act responsibly with work related resources in order to contribute to cost containment
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Assist with profit growth for the business through sales and acquisition of new clients
• Support sales through analysis of client portfolio and pro-active client engagement
• Understand and proactively engage to optimise client in terms of benefits, fees, returns and so forth
• Identify sales opportunities and ensure effective management of the leads pipeline
• Report on transactional and process activities within set guidelines to provide timely information for decision making
• Comply with relevant statutory, legislative, policy and governance requirements
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information
• Address customer needs in order to meet or exceed customer expectations
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
• Achieve expected financial targets and uphold associated service levels

End Date

December 24, 2025

Job Type

• Sales / Retail / Business Development jobs