Supply Chain Administrator/Coordinator

G-Core Capital; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading logistics company in Durban is seeking a candidate to manage customer orders and achieve financial goals. The role involves using SAP for order processing and maintaining strong communication with customers. Candidates should have a Matric and related experience, along with computer literacy and SAP skills. The company offers a collaborative environment with opportunities for growth.

Qualifications

• Min. 3-5 years related experience.
• Understanding of Inco terms for imports is advantageous.
• Ability to handle customer complaints effectively.

Responsibilities

• Achieve financial objectives.
• Raise and maintain accurate Sales Orders and Purchase Orders in SAP.
• Ensure inventory levels are monitored and managed.

Skills

Computer Literacy

MS Office

SAP Experience

Inventory Management

Education

Matric

Relevant tertiary degree

Job description

Experiential and Educational requirements :

• Matric
• Min. 3-5 Years related experience
• Relevant tertiary degree (Advantageous)
• Computer Literacy : Intermediate MS office and SAP experience
• Advantage : Inco terms for imports

Essential duties and responsibilities :

• Achieve financial objectives
• Raising accurate Sales Orders and Purchase Orders within SAP and ensuring FIFO for Goods Receipts
• (Maintain Order Balance),
• Ensure orders are processed to export country within required timing,
• Ensure system pricing information is accurate and up to date to allow for invoicing to be completed
• within lead-time,
• Understand Inventory levels (Reviewed Daily) and involve in initiatives to reduce aged / obsolete stock
• (PIPELINE Management),
• Ensure that stock is dispatched within agreed terms,
• Ensure that Invoice queries are corrected within the month of processing and variance calculations are
• provided to management for checking and authorisation,
• Minimise risk exposure due to air and hand carry shipments,
• Maintain customer information - Contacts Database, Order Files,
• Maintain strong communication to develop a detailed understanding of customer needs, building
• relationships and effective partnerships,
• Assist with implementation of action plans if customer satisfaction rating is below acceptable level,
• Directly involved in the handling of all customer complaints relating to your area of responsibility,
• Co-ordinate shipping schedules and communicate this information for order balance, calculation, and
• information sharing (Weekly),
• Comply to Standard Operating Procedures,
• Ensure that SAP processing is up to date and correct regarding Orders and Pricing,
• Identify Operational issues and tracked these with management to resolve timeously,
• Submit Kaizen ideas to improve operational efficiencies and enhance team effectiveness and profitability,
• Gather Information and Report / Consult with Management regarding the need for urgent shipments and
• priority support from TTC-Exp,
• Ensure that ALL irregular operations are reported to management immediately for understanding and
• prompt action / resolution to avoid risk,
• Process and Check Customer Orders confirming Accuracy, Fluctuations and submission timing in
• accordance with TTC-Exp deadlines,
• Ensure forms are handed to Management for Authorisation and that check sheets are completed and
• order forms are uploaded / submitted,
• Submit and track Request for Quotations - Providing all the necessary detail to TTC-Exp and / or TTC-Mid,
• Ensure that accurate Rundown Sheets are created with detailed supporting history for discussion with
• TTC-Exp / TTC-Mid,
• Strive toward continuing professional growth, improving sales skills, business acumen, and product
• knowledge,
• Active involvement in training initiatives and strive toward better results (Personal Development Plan and
• Career Development Plan),
• Actively work toward performance objectives and targets and communicate to Management where
• concerns are met,
• Continue to ask question to develop a deeper understanding of problems / conflict,
• Maintain appropriate interpersonal relationships with employees, peers, and customers,
• Ensure that Company policy is adhered to, particularly but not limited to Office Hours, Lunch Breaks, and
• Security,
• Ensures that work area is clean, secure, and well maintained [5S],
• Completes special projects and miscellaneous assignments as required,
• Participate in Quarter end Inventory Verification at stock count (Audit),
• Ensure daily visits to the warehouse to directly understand stock levels.