Supervisor: Regional Credit Control

Motor Industry Bargaining Council; Pretoria; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A regional credit control organization in Pretoria seeks a Credit Control Manager to oversee the credit control department and manage the debtors book. Responsibilities include supervising staff, ensuring adherence to credit control policies, and meeting collections targets. Candidates must have strong debt collecting experience, excellent communication skills, and a background in credit control supervision. Successful applicants will demonstrate the ability to manage pressure while maintaining customer service excellence.

Qualifications

• Above average verbal and written communication and listening skills.
• Good analytical skills with attention to detail.
• Experience and knowledge of the MIBCO Main Agreement is an advantage.

Responsibilities

• Manage the credit control department effectively.
• Supervise and provide direction to credit control staff.
• Ensure collections targets are met through telephone debt collection.

Skills

Communication skills

Diplomatic skills

Problem-solving ability

Team player

Interpersonal skills

Analytical skills

Negotiation skills

Debt collection

Job description

Job Purpose

• Effectively manage the credit control department in the region
• Effectively manage the allocated debtors book
• Ensure that work is evenly distributed to the credit control staff
• Supervise, guide and provide direction to the credit control staff
• Performance management, coaching and training of the credit control staff
• To effectively implement the credit control policy at regional level and ensure compliance to it
• Ensure that collections targets are met through telephone debt collection
• Where necessary, conduct employer visit to resolve arrear accounts
• Collects outstanding monies from establishment as per the main agreement
• Liaise with the Regional Secretary, Manager Credit Control and Regional Chief Agent , Returns department and the Legal department
• Effectively execute instructions from the Regional Secretary and Manager Credit Control
• Feedback to the Shared Services on the status of the outstanding of monies
• Administration of settlement agreement including the finalization of agreements within set council policy and ensuring agreements are honored
• Ensure that the region offer high class customer service
• Ensure that escalated queries are resolved
• Effect employer registration and change of status on the MIBCO system
• Monthly reporting to the Regional Secretary and the Manager Credit Control

Knowledge/Experience/Skills/Requirements

• Above average verbal and written communication and listening skills
• Ability to withstand pressure and provide the clients/customers with above average services
• Must at all times be diplomatic and assertive with customers/clients
• Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results
• Ability to work independently and use initiative along with problem solving abilities
• Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
• Must be a good team player and achieve objectives as set out by the Manager
• Must be meticulous in carrying out tasks/instructions etc
• Must have good interpersonal and decision-making skills
• Must have good analytical skills with attention to detail
• Strong negotiation and report writing skills
• Experience and knowledge of the MIBCO Main Agreement and Monthly Returns is an advantage
• Strong administration experience
• People management experience in all aspects
• Customer orientated behavior
• Debt collecting experience is essential
• 2 - 4 years credit control knowledge and experience with at least 2 years’ experience at a supervisory level