Supervisor

Kempston Recruitment; East London; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A retail company in East London is looking for a Supervisor to manage daily operations and lead a team. Responsibilities include overseeing staff, maintaining customer service standards, and resolving issues. Candidates should have a Grade 12 certificate and at least 2 years of supervisory experience in retail. Strong leadership and communication skills are essential.

Qualifications

• Minimum 2 years' experience in a supervisory role within retail.
• Experience in customer service and team leadership.

Responsibilities

• Oversee daily activities of store staff during shifts.
• Delegate tasks and monitor performance.
• Assist with onboarding and training of new employees.
• Ensure high standards of customer service are maintained.
• Resolve customer complaints and queries efficiently.

Skills

Strong leadership and team management skills

Excellent communication and interpersonal abilities

Good organizational and problem-solving skills

Ability to work under pressure

Basic computer literacy

Education

Grade 12 certificate

Job description

SUPERVISOR

EAST LONDON

A leader in the retail industry in East London, is seeking a S upervisor to oversee daily operations, ensure excellent customer service and lead a team to achieve sales and operational goals. The Supervisor acts as a key support to management and ensures smooth functioning of the store during their shift.

SUPERVISOR

Minimum skills and experience required :

• Grade 12 certificate
• Minimum 2 years' experience in a supervisory role within retail
• Experience in customer service and team leadership
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Good organizational and problem-solving skills
• Ability to work under pressure and in a fast-paced environment
• Basic computer literacy
• Good phone etiquette

Duties and Responsibilities :

• Oversee daily activities of store staff during shifts
• Delegate tasks and monitor performance
• Motivate team members to meet productivity and customer service goals
• Assist with onboarding and training of new employees
• Ensure high standards of customer service are maintained
• Resolve customer complaints and queries efficiently
• Support staff in handling difficult customer interactions
• Promote a positive shopping experience
• Assist with opening and closing procedures, including cash-up and security checks
• Answer store phone calls professionally and courteously
• Provide accurate information and assistance to callers
• Take and relay messages clearly and promptly
• Maintain a calm and helpful tone, even under pressure
• Complete shift reports and handovers accurately
• Report operational issues to management
• Assist with scheduling and attendance tracking