Student Support Administrator

Aie, Academic Institute Of Excellence; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An educational institution in Gauteng is seeking an HR Generalist to provide support for student administration and ensure smooth operations across all campuses. The ideal candidate will manage escalations, handle documentation, and oversee exam logistics while working on night shifts. A bachelor's degree and 2-3 years of relevant experience are required. Strong communication and organizational skills are essential for this entry-level position.

Qualifications

• 2-3 years' experience in student administration or academic support.
• Ability to adapt to shift schedules, including evenings and weekends.
• Proficiency in MS Office and student information systems.

Responsibilities

• Manage escalated tickets and complex student queries.
• Assist in intake preparation and logistics support.
• Maintain accurate student and intake records on internal systems.

Skills

Time management

Organisational skills

Coordination

Problem-solving

Communication

People skills

Education

Bachelor's degree in Administration, Education, Business Administration, or related field

Tools

MS Office

Google / Microsoft Forms

Student information systems

Job description

HR Generalist | Advocate for People Development & Organisational Effectiveness

This role provides essential second‑level and backend support for student administration, ensuring smooth operations across all campuses.

The position is responsible for handling escalations, managing documentation, and overseeing exam logistics.

It also involves working night shifts on rotation to maintain continuous student support.

By managing the processes that underpin the student lifecycle, this role ensures that administrative systems and academic operations run efficiently behind the scenes.

Position Duties & Responsibilities

• Student Administration
  • Manage escalated tickets and complex student queries.
  • Process new student enrolments and portal data maintenance.
  • Prepare SORs, certificates, and liaise with DHET, SETAs, ICB, CIMA, and SLPs.
  • Maintain accurate student and intake records on internal systems.
• Intake & Logistics Support
  • Assist in intake preparation (master plans, registration data, resource readiness).
  • Distribute e‑book licences and study kits (when applicable).
  • Manage night shift and weekend support for virtual classes.
  • Support open days, live streaming, and campus events.
  • Conduct campus tours and assist during orientation.
• Inventory & Procurement
  • Work with Finance to maintain stock records of learning resources and licences.
  • Support certificate sign‑in and secure storage.
  • Liaise with Sales, Marketing, and Academic teams to ensure smooth student transitions.
  • Support qualification‑related administration and help shadow Level 3 staff during low‑volume periods.
  • Assist assessors and moderators with POE readiness and verification tracking.

Application Requirements

• Bachelor's degree in Administration, Education, Business Administration, or a related field.
• 2–3 years' experience in student administration, academic support, or an operational / technical support role.
• Strong time management, organisational, and coordination skills.
• Proficiency in MS Office, Google / Microsoft Forms, and student information systems or backend support platforms.
• Ability to adapt to shift schedules, including evening and weekend work.
• Must be able to work under pressure.
• Excellent attention to detail.
• Be innovative and efficient in solving problems.
• Comfortable interacting with external development teams and stakeholders at multiple levels.
• Excellent communication and people skills.
• People centricity – Respectful and helpful nature when dealing with clients, peers, and colleagues.
• Urgency – The position requires decisiveness, quick responses, and fast action.
• Self‑control – The ability to govern one's emotions and reactions is a key part of customer service.
• Demonstrated ability to work independently with minimal supervision.
• Ability to assess a situation to determine the severity of a problem and elevate when required.
• Able to prioritise tasks and deliver clear and concise feedback.

Salary range

R per annum

Seniority level

Entry level

Employment type

Full‑time

Job function

Administrative and Customer Service

Industries

Higher Education