Student Success & Operations Specialist

Aie, Academic Institute Of Excellence; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An educational institution in Gauteng is seeking an HR Generalist to provide support for student administration and ensure smooth operations across all campuses. The ideal candidate will manage escalations, handle documentation, and oversee exam logistics while working on night shifts. A bachelor's degree and 2-3 years of relevant experience are required. Strong communication and organizational skills are essential for this entry-level position.

Qualifications

• 2-3 years' experience in student administration or academic support.
• Ability to adapt to shift schedules, including evenings and weekends.
• Proficiency in MS Office and student information systems.

Responsibilities

• Manage escalated tickets and complex student queries.
• Assist in intake preparation and logistics support.
• Maintain accurate student and intake records on internal systems.

Skills

Time management

Organisational skills

Coordination

Problem-solving

Communication

People skills

Education

Bachelor's degree in Administration, Education, Business Administration, or related field

Tools

MS Office

Google / Microsoft Forms

Student information systems

Job description

An educational institution in Gauteng is seeking an HR Generalist to provide support for student administration and ensure smooth operations across all campuses. The ideal candidate will manage escalations, handle documentation, and oversee exam logistics while working on night shifts. A bachelor's degree and 2-3 years of relevant experience are required. Strong communication and organizational skills are essential for this entry-level position.