Student Success Manager

Crimson Education; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading EdTech startup in Cape Town is seeking a Coordinator to facilitate students’ journeys and ensure they achieve their goals. The ideal candidate will have experience in customer service or project management and possess strong problem-solving and communication skills. This role offers a flexible working environment and opportunities for professional development.

Benefits

Limitless development and exposure

Individual training budget

Psychologist on staff

Qualifications

• 1-2 years of experience in customer service, project management or a transferable role.
• Ability to build strong customer relationships with families through excellent customer service.
• Resilience and ability to thrive in a fast-paced startup environment.

Responsibilities

• Coordinate and facilitate the student's journey with Crimson.
• Act as the main point of contact for students and parents.
• Manage and foresee issues by resolving complaints or escalations.

Skills

Customer service

Project management

Problem-solving

Organizational skills

Communication skills

Cultural awareness

Job description

Want to revolutionize the future of education and do meaningful work that transforms future generations' lives?

Crimson Education is a Series C, global EdTech startup founded on the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow.

We're now in 28 markets and have an ambitious team that is rapidly expanding across the globe.

Our technology platform connects

tutors / mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway. We’ve built Crimson to become the world's most successful university admissions consultancy, with our students 4x more likely to gain admission.

To support our students, we have a Student Success team that is obsessed with providing the best outcomes for our students and levelling the playing field.

They engage, manage and facilitate a student's journey with Crimson to help them achieve their goals and reimagine their future.

Responsibilities

Coordinate, engage and facilitate the student's journey with Crimson to help them achieve their goals (this crux of the service will be provided by Crimson's world‑class Strategists, Tutors and Mentors who contribute to a personalized student roadmap), act as the main point of contact for students and parents, link them to the wider Crimson team, advise the team on possible value‑add solutions to support the student, provide the global team insights into local cultural nuances and demands, keep up to date on student's progress and report back to the team regularly, proactively manage and foresee issues by resolving complaints or escalations in a timely manner.

Qualifications

• 1-2 years of experience in customer service, project management or a transferable role
• Ability to build strong customer relationships with families through excellent customer service, high cultural awareness and adaptability
• High level of resilience and ability to thrive in a fast‑paced startup environment
• Strong problem‑solving skills, with the ability to manage a range of internal and external stakeholders
• Outstanding organizational skills, with excellent written and verbal communication skills
• Collaborative, with an openness to give and receive feedback

Why work for Crimson?

Rapidly growing startup, with a flexible working environment where you will be empowered to structure how you work.

• Limitless development and exposure—our internal promotions/role changes made up 33% of all recruitment last year
• Individual training budget per year; we love to “Level Up” (it's one of our core values)
• Psychologist on staff
• Insightful fireside chats and workshops to help support our high‑performing and ambitious team
• Radical Candor is a feedback approach we live by
• We're a global player with 28 markets (and growing) across the globe

Most roles have the option to work from one of our many offices or remotely.

If you're passionate about growing in a fast‑paced, collaborative environment, and want to work with cutting‑edge technology then we'd love to hear from you.