Student Services Manager

Open Window; Stellenbosch; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading educational institution in Stellenbosch is seeking a Student Services Manager to oversee student engagement and satisfaction. The role involves collaborating with various teams to address student needs and coordinate support services. Ideal candidates will have qualifications in education or psychology, along with strong interpersonal and communication skills. This position offers an opportunity to contribute to a vibrant campus environment with a focus on student well-being.

Qualifications

• A qualification in education, psychology or a related field is required.
• At least three years of experience in a similar role is essential.
• Experience working with diverse student populations is necessary.

Responsibilities

• Serve as the primary liaison between students, parents, and campus departments.
• Address student and parent concerns, grievances, and complaints.
• Collaborate with staff to identify students requiring additional support.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Organisational skills

Emotional intelligence

Ability to build relationships

Education

Qualification in education, psychology or related field

At least three years of experience in a similar role

Tools

Microsoft Office

Google Workspace

Job description

Student Services Manager

Application Period: 11 November – 21 November.

Appointment Date: 7 January.

The Student Services Manager is responsible for leading and coordinating all aspects of student engagement across campus, ensuring a seamless, positive experience throughout the student life cycle, from admission to graduation. The role oversees the daily operations of the Student Services Department, ensuring efficient delivery of high‑quality, client‑focused support to both students and parents.

The manager collaborates with academic, administrative, and support teams to address student needs, resolve concerns, and enhance overall satisfaction. Additionally, the Student Services Manager develops and implements strategies, initiatives, and programmes that foster student success, engagement, and well‑being, while promoting a vibrant and inclusive campus environment.

Responsibilities

Serve as the primary liaison between students, parents, and campus departments, ensuring clear communication and a seamless client service experience.

Address student and parent concerns, grievances, and complaints promptly and professionally, providing guidance, solutions, and referrals to appropriate resources.

Collaborate with academic and support staff to identify students requiring additional academic, emotional, or financial support and coordinate timely interventions.

Oversee student crisis management, offering compassionate support and connecting students to relevant internal and external resources.

Provide individualized support and coaching to students navigating personal, academic, or adjustment challenges.

Lead the development, implementation, and continuous improvement of student services and engagement programmes that enhance student belonging and retention.

Act as a trusted point of contact for parents and guardians, ensuring transparent communication regarding student progress, support structures, and campus resources.

Maintain consistent communication with students and parents through newsletters, digital platforms, and campus updates to enhance awareness of opportunities and services.

Organise and facilitate student workshops, success seminars, and personal development initiatives that promote holistic well‑being and achievement.

Coordinate student orientation programmes and transition initiatives to ensure a welcoming and informed start to campus life.

Foster collaboration with student organisations, clubs, and societies to strengthen community engagement and leadership development.

Ensure accurate documentation of student interactions, concerns, and resolutions while maintaining confidentiality and compliance with institutional policies.

Manage the Student Information Desk and SAS departmental operations, ensuring responsive and efficient service delivery.

Prepare regular reports on student satisfaction, engagement, and program outcomes to inform continuous service improvement and strategic decision‑making.

Promote a proactive, service‑oriented culture within the department that prioritises student success, parental trust, and institutional reputation.

Qualifications

• Qualification in education, psychology or a related field.
• At least three years of experience in a similar role.
• Experience working with diverse student populations.
• Previous experience working in a tertiary institution is advantageous.

Attributes

• Strong interpersonal, communication, and problem‑solving skills.
• Ability to build strong relationships with students, faculty, staff, and external stakeholders.
• Knowledge of student development and best practices in student success and retention.
• Ability to manage multiple tasks and priorities in a fast‑paced environment.
• Emotionally intelligent.
• Good organisational skills with attention to detail.
• Strong communication skills, both oral and written (English).
• Proficient in Microsoft Office and Google Workspace.

In support of the company’s Employment Equity Plan, applicants from designated groups are encouraged to apply.

Application Process

To apply, please send your CV with a motivational cover letter explaining why you are interested in the position to the subject line: Application – Student Services Manager. Closing Date: 21 November.