Student Services Advisor

Oes Learning Solutions; Cape Town; Hybrid; ZAR 50 000 - 200 000; Part time

Job summary

An educational institution in Cape Town is seeking a Student Services Advisor to provide general advice to staff and students regarding course policies, assist with enrolment processes, and deliver excellent customer service. The ideal candidate should demonstrate strong communication skills with experience in administrative roles and a commitment to student satisfaction. This role offers a hybrid work arrangement and various employee benefits.

Benefits

Employee Assistance Program

Medical allowance

Commute allowance

Flexible work arrangements

Generous annual leave

Paid maternity and paternity benefits

Study leave

Professional development opportunities

Company-funded lunch every 6 weeks

Qualifications

• Demonstrated experience in an administrative role.
• Ability to thrive in a high performing environment.
• Excellent interpersonal and written communication skills.
• Demonstrated commitment to customer service.

Responsibilities

• Provide advice about student policies and procedures.
• Assist with processing enrolment requests efficiently.
• Participate in training for student services.
• Deliver high-quality service and ensure satisfaction.

Skills

Interpersonal communication skills

Written communication skills

Problem-solving attitude

Customer service principles

High computer literacy

Team collaboration

Education

Tertiary qualification or progress toward it

Job description

Location: Cape Town

Working Practices: Hybrid | Mondays and Thursday in office and remaining days remote

Contract Type: 6-month Fixed-Term Contract

Working Hours: 07H

Key Responsibilities

• Provide general advice to staff and students about student and course related policy, procedures and regulations, enrolment options, student administration processes and timelines, basic course advice and progression.
• Assist with the professional and timely processing of requests for amendment to enrolment, course withdrawals, leave of absence, re-enrolment, cross faculty requests and personal detail change requests.
• Participate in ongoing training and development to ensure understanding and proficiency across all student services areas.
• Ensure all enrolments meet the requirements of the University policy.
• Ensure all enquiries are acknowledged and promptly responded to according to an agreed Service Level Agreement, ensuring excellent customer service.
• Deliver high-quality processes that deliver exemplary service performance.
• Support the wider student operations to provide an exceptional student experience.
• Assist with student progression, exams, results, and any other cyclical student process across Higher Education and VET.

Key Relationships

• Internal: Student Services, Student Advisors, Course Consultants.
• External: Students.

What does success look like?

• A high level of student satisfaction, success and engagement as evidenced through student satisfaction surveys.
• Timely and quality completion of administrative tasks to support the student experience as per the Service Level Agreement.
• The ability to identify and report on issues affecting students and the capacity to propose strategies that will help to resolve them.

Requirements

• Ability to thrive in a high performing and values-based environment.
• Demonstrated ability to positively contribute to the development of a culture that maximises employee and student engagement.
• Solution-focused attitude to problem solving.
• Demonstrated experience in an administrative role requiring coordination of a range of functions and provision of advice about, and interpretation of, policies and procedures, preferably in a tertiary education institution.
• Demonstrated commitment to exemplary customer service principles and ability to be flexible and responsive to customer needs.
• Hands‑on self‑starter with a solution-focused attitude.
• High level computer literacy including use of e‑mail, word processing, spreadsheet and database applications, and a demonstrated capacity to learn new programmes.
• Excellent interpersonal communication skills to facilitate the provision of advice and support required by both staff and students.
• Excellent written communication skills and an eye for detail.
• Ability to communicate and work effectively in a team environment.
• Tertiary qualification, or substantial progress toward the completion of a tertiary qualification, is highly desired.

Benefits

• Employee Assistance Program (EAP)
• Medical allowance
• Commute allowance
• Flexible work for genuine career‑life fit
• A healthy and supportive company culture
• Generous annual leave
• Paid maternity and paternity benefits
• Study leave
• Professional development and mentoring
• Construct Culture Club events
• Company‑funded lunch and drinks every 6 weeks

Policy T&Cs apply for certain benefits.