Student Recruitment & Admissions Advisor

University of Fort Hare; Oos-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job description

Collection Administrator

Our client is seeking experienced, motivated, and target-driven Collection Administrators to join their growing team. If you enjoy working in a results-driven environment and have strong administrative capabilities, this opportunity is for you.

Key Responsibilities:

• Contact clients to follow up on outstanding payments
• Update and maintain accurate records on internal systems
• Handle queries professionally and provide feedback timeously
• Prepare daily/weekly reports on collections progress
• Liaise with clients and internal teams to resolve account issues
• Ensure all documentation is organised and filed correctly

Requirements:

• Strong administration skills.
• Fully computer literate.
• 3–5 years’ workplace experience.
• Excellent written and verbal communication in English/ Afrikaans.
• Valid driver’s licence (advantageous, not compulsory).

Student Advisor / School Marketer

Our client, a leading business school, is looking for dynamic and driven Student Advisors / School Marketers to support student recruitment, drive brand visibility, and deliver exceptional customer service.

Key Responsibilities:

• Recruit and register students across all programmes (B2B, B2C, and Seta-related).
• Conduct school and corporate marketing, presentations, and fieldwork.
• Advise prospective students and guide them through the registration process.
• Manage walk-ins, calls, and email queries effectively.
• Participate in career expos and student events.
• Maintain accurate student records and update databases.
• Represent the REGENT brand as a positive and professional ambassador.

Minimum Requirements:

• Matric (Grade 12).
• Diploma in Sales/Marketing/Student services or related field (advantageous).
• 2–3 years’ experience in sales, marketing, or student recruitment.
• Experience in an educational institution (advantageous).
• Valid driver’s license.

Skills & Competencies:

• Excellent verbal and written communication.
• Confident presenter with great interpersonal skills.
• Tech‑savvy with MS Office, Zoom/Teams familiarity.
• Adaptable, resilient, results-focused.
• Strong sales drive, organisational and time‑management skills.

Order Processing Specialist & E Commerce Operations Coordinator

Our client, a leading provider of soft furnishings in the UK, is seeking an efficient Order Processing Specialist / E Commerce Operations Coordinator to join their dynamic team. The role involves managing and streamlining the order fulfilment process, working closely with the warehouse team and utilising inventory and warehouse systems.

Key Responsibilities:

• Process customer orders accurately and efficiently through the order management system.
• Collaborate with the warehouse team to ensure timely order fulfilment and shipment.
• Resolve order discrepancies and address customer inquiries related to order status.
• Generate and analyse reports to identify trends and areas for process improvement.
• Assist in implementing and optimising order processing procedures.
• Coordinate with other departments to ensure smooth order flow and customer satisfaction.

Qualifications:

• High school diploma or equivalent; degree in Business Administration or related field preferred.
• Experience in e‑commerce order management or related roles.
• Proficient in Microsoft Office Suite, especially Excel.
• Strong attention to detail and ability to multitask in a fast‑paced environment.
• Excellent communication and interpersonal skills.
• Problem‑solving aptitude with a proactive approach to improving processes.
• Basic understanding of supply chain and logistics principles.

Desired Skills:

• Knowledge of warehouse operations and shipping procedures.
• Familiarity with customer service principles and practices.
• Basic data analysis skills.

Outbound Sales Consultant – Bellville

Our client in Bellville requires outbound Sales Consultants to sell long‑term insurance products.

Responsibilities:

• Sales of insurance packages to potential clients.
• Achievement of sales targets and objectives.
• Adherence to quality and compliance processes to minimise business risk.
• Adapt and change to fit in with changing business operational requirements.
• Resolve complaints and objections.

Minimum Requirements:

• Matric.
• At least 2 years of experience within an outbound sales call centre.
• Fluency in English and one other South African official language.
• Commitment to the FAIS Act and meeting fit‑and‑proper qualification requirements.
• Ability to work overtime.

Lead Generator – Cape Town

A contact centre in Cape Town requires lead generators for their sales department.

Responsibilities:

• Sales of insurance packages to potential clients.
• Achievement of sales targets and objectives.
• Adherence to quality and compliance processes to minimise business risk.
• Adapt and change to fit in with changing business operational requirements.
• Resolve complaints and objections.

Minimum Requirements:

• Matric.
• At least 3 years experience within a sales outbound call centre.
• Fluency in English and one other South African official language.
• Financial services experience.
• Ability to work overtime.

Team Manager – Sales Consultants

The Team Manager will lead, coach, develop, and drive the performance of a team of Sales Consultants.

Key Responsibilities:

• Lead, manage and motivate a team of sales consultants.
• Set, monitor and drive weekly and monthly sales targets.
• Manage performance, quality, productivity and development.
• Coach, develop, vest and train new and existing consultants.
• Manage capacity, attendance, IR issues, absenteeism, disciplinary matters.
• Ensure strict compliance and adherence to call structure, QA and legislation.
• Deliver on active campaigns and project‑based targets.

Qualification & Experience:

• Matric (or equivalent qualification).
• Practical experience of IR processes.
• Minimum of 3 years’ team management experience in a sales environment.
• Financial services experience (long‑term insurance and within a sales‑oriented environment).

Customer Service Leader

Our client is seeking an experienced Customer Service Leader to enhance the team’s capability in handling customer complaints effectively with a customer‑first approach.

Responsibilities:

• Provide timely and quality responses to customer complaints and escalations across all channels.
• Ensure a customer‑centric approach is embedded in all processes and interactions.
• Collaborate with other departments to ensure a seamless customer experience across all touch points.
• Manage day‑to‑day operations of the customer service team.
• Provide training and support to team members in complaints handling and customer service skills.
• Contribute to a positive team culture and motivate staff towards achieving performance targets.
• Monitor team performance and ensure the team adheres to quality metrics.

Must Haves:

• 4 years Management / Team Leader experience on an online retail campaign.
• Ecommerce Customer Service Experience (a must have).
• IR & Performance management experience.
• Marketplace experience (eBay, Amazon, TikTok).
• Experience managing a work‑from‑home team.

Field‑Based Solar Panel Sales Agent

This is a field‑based position that involves travel, driving, and direct client interaction.

Key Responsibilities:

• Promote solar panel products to potential customers.
• Encourage clients to speak with the call centre for further assistance.
• Drive to different locations and meet clients in person.
• Promote door‑to‑door.

Minimum Requirements:

• Valid driver’s license.
• Own vehicle.
• Matric certificate (Grade 12).
• Clear criminal record.

Mobile Contracts Sales Consultant

Our client is seeking motivated Sales Consultants to join their vibrant team and help customers find the perfect mobile contracts tailored to their needs.

Responsibilities:

• Call potential customers to promote mobile contracts and achieve sales targets.
• Make outbound calls to potential customers.
• Promote and sell mobile contracts.
• Meet and exceed daily and monthly sales targets.
• Build rapport with customers and provide excellent service.

Requirements:

• At least 1 year of call centre sales experience.
• Excellent communication and interpersonal skills.
• Target‑driven with a strong work ethic.

Email Campaign – UK‑Based Client

Respond to customer questions regarding products, services, order status, and account information via email. Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.

Key Responsibilities:

• Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays.
• Offer detailed information about products, including specifications, availability, and pricing.
• Assist customers in tracking their orders and updating them on estimated delivery times.
• Guide customers through the return and refund process.
• Record customer feedback and complaints to share with relevant departments.
• Ensure compliance with company policies, procedures, and quality standards.
• Work closely with teams like logistics, inventory, and marketing to resolve customer issues.

Requirements:

• At least 2 years of experience working on an online retail campaign in a call centre.
• Grade 12.

Company Information

Our client is a well-established financial services provider dedicated to providing customers with accessible and effective financial solutions. They are driven by a passion for empowering people to make confident financial decisions and achieve long‑term success.