Student Care Manager

ELVTR; South Africa; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A premier online education platform is seeking a dedicated Student Care Manager to ensure an exceptional educational experience for students. This full-time remote position requires excellent communication skills, a Bachelor’s degree, and proficiency in online technologies. Candidates from South Africa are encouraged to apply. Competitive salary, bonuses, and a collaborative work environment are offered, fostering professional growth and development.

Benefits

Competitive salary and bonuses

Gym membership reimbursements

Mental health benefits

Generous vacation allowance

Free access to all courses

Qualifications

• Excellent English communication skills, both written and verbal.
• Ability to engage intellectually with students.
• Proficiency with various online business technologies.

Responsibilities

• Engage directly with students through phone, email, and online chats.
• Encourage student-to-student communication.
• Ensure clear communication between students and instructors.
• Offer support during live classes.
• Proactively address and resolve student concerns.

Skills

Communication skills

Technical troubleshooting

Time management

Customer support

Community engagement

Education

Bachelor’s degree in Business, Communication, or a related field

Tools

Asana

HubSpot

Google Sheets

Zoom

Job description

Overview

ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. We are currently expanding our team in South Africa, aligning with our primary markets in North America and the UK.

Position Overview

We are seeking a dedicated Student Care Manager to join our team. This role is pivotal in ensuring that our students receive an exceptional educational experience and are fully satisfied with the courses they enroll in. As the frontline of student interaction, you will be instrumental in fostering a supportive and engaging learning environment.

This is a full-time remote position, open to candidates located anywhere in South Africa. Working hours will be 1PM-10PM South African timezone.

What this job is for you

• A People Pleaser: You find joy in serving others and are dedicated to ensuring student satisfaction and happiness.
• A Communicator: You have excellent English communication skills and can easily establish rapport with students.
• Tech-Savvy Troubleshooter: You are comfortable with technology and can perform minor tech troubleshooting, such as assisting someone with difficulties joining a Zoom session.
• Support Champion: You thrive on providing exceptional support and resolving issues to guarantee a seamless educational experience.
• A Community Builder: You excel at fostering a supportive and engaging online environment for student interaction.
• A Facilitator: You are comfortable mediating the communication between students and instructors.

Responsibilities

• Direct Support: Engage directly with students to support their needs through phone, email, and online chats.
• Community Engagement: Encourage and maintain student-to-student communication, fostering a supportive learning community.
• Instructor Liaison: Ensure clear and effective communication between students and instructors.
• Live Class Assistance: Offer real-time support to instructors and students during live classes for a seamless educational experience.
• Issue Resolution: Proactively address and resolve student concerns, including technical issues, to ensure uninterrupted learning.

• Educational Background: A Bachelor’s degree in Business, Communication, or a related field is preferred.
• High Cognitive Skills: Ability to engage intellectually with our students, demonstrating a deep understanding of our sophisticated educational products.
• Language Proficiency: Excellent English communication skills, both written and verbal, are mandatory.
• Technical Skills: Must possess a broad understanding of modern online business technologies to efficiently navigate various platforms and tools integral to the role. Proficiency with Asana, CRM tools like HubSpot, Google Sheets, Zoom, and the ability to conduct minor technical troubleshooting is required.
• Presentation Skills: You should be presentable and confident on Zoom, ready to host student meetings.
• Time Management: Ability to manage time and resources effectively, especially in a fast-paced, high-stakes environment.

• Benefits and Perks: Competitive salary and bonuses, gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. Remote work offers work-life balance. Collaborative environment where teamwork drives growth and excellence.

Why You Should Join ELVTR

• Innovative and Positive Culture: Join a team of passionate individuals who are driven by a common vision.
• Growth Opportunities: At ELVTR, we nurture talent and provide opportunities for professional development. In fact, 100% of our senior managers have been promoted to executive roles from within the company.
• A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education, connecting students with top-tier executives.

Join Us

If you take pleasure in going the extra mile to serve and delight others, and are passionate about providing a top-tier educational experience, we invite you to apply. Your enthusiasm for customer satisfaction and your knack for resolving issues will make you an invaluable asset to our team.

Due to the high volume of applications, we will only be able to respond to candidates whom we are interested in moving forward with. We appreciate your understanding and look forward to reviewing your application.

ELVTR is committed to providing equal opportunities and fostering a diverse, inclusive environment for all, whether you join us as an employee or a contractor.