Student Affairs Advisor

Eduvos; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

An educational institution is seeking a Student Affairs Advisor based in Midrand. The role involves maintaining student relationships, facilitating enrolment activities, and managing queries. Applicants should possess a B-degree in relevant fields and two years' customer service experience, preferably in an educational environment. This full-time position aims to enhance the student experience and retention.

Qualifications

• Two years customer services experience preferably as a student advisor in higher education or professional development environment.

Responsibilities

• Facilitate the implementation of the end-to-end enrolment and onboarding process
• Manage handover and transition from new business
• Induction and orientation support including access to systems
• Handle student and sponsor queries
• Ongoing query resolution
• Facilitate on-campus election process
• Implementation of on-campus student activities, events, clubs and societies

Skills

Customer facing professional skills

Education

B-degree in social work, education or communication

Honours will be advantageous

Job description

Closing Date / 11 / 16 Reference NumberEDU Job Title Student Affairs Advisor Job Type Permanent Campus Midrand Department Customer Experience and Campus Operations Number of Positions 2 Location - Town / City Midrand Location - Province Gauteng Location - Country South Africa

Eduvos is looking to employ the services of a Student Affairs Advisor on a full time basis based at our Midrand campus.

Position

To maintain and develop excellent student relationships and to provide support to students throughout the student journey from enrolment to graduation, thereby contributing to a positive student experience and student retention.

Minimum Requirements

• B-degree in social work, education / education psychology or communication.
• Honours will be advantageous.
• Two years customer services experience preferably as a student advisor in higher education or professional development environment.

Duties and Responsibilities

• Facilitate the implementation of the end-to-end enrolment and onboarding process
• Manage handover and transition from new business
• Induction and orientation support including access to systems
• Contract management
• Student and sponsor queries
• Student engagement and customer relationship management (CRM) – first contact of all assigned students
• Ongoing query resolution (1st level issues resolution / problem solve)
• Scheduled engagements (formalised check‑ins)
• Student Affairs – Student representative council (SRC) and class representatives
• Facilitate on‑campus election process
• Facilitate development and implementation of operational plans and budgets
• Implementation of on‑campus student activities, events, clubs and societies
• Safeguarding – incident report and response facilitation
• Student wellness – awareness and referral

Functional and Behavioural Competencies

Functional competencies

• Customer facing professional skills

Behavioural competencies

• Initiative and responsibility – Acts on own initiative, makes things happen and accepts responsibility for the results.
• Constructive teamwork – Cooperates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.
• Relations and networking – Builds a useful network of contacts and relationships and utilise it to achieve objectives.
• Influence – Makes an impact; convinces and persuades others; promotes plans and ideas successfully.
• Effective communication – Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.
• Analysis and judgment – Quickly understands and analyses complex issues and problems; comes up with sound and rational judgments.
• Systematic approach (planning and organising) – Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
• Steadiness (emotional tenacity) – Creates a stable and reassuring work atmosphere; supports and encourages team in difficult times; is firm and reliable.