Student Advisor

Richfield Holdings (Pty) Ltd; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading educational services company is seeking a Junior Student Advisor to manage lead generation. This full-time role requires call centre and sales experience, as well as the ability to engage with potential students effectively. The position involves initiating presentations, following up on leads, and achieving sales targets. Candidates must be available to work on Saturdays and have a strong customer relationship management aptitude.

Qualifications

• At least 1 year sales experience is required.
• Ability to work weekends (Saturdays).
• Experience in engaging prospects and matching qualification.

Responsibilities

• Initiate lead generation activities through school presentations.
• Engage prospects and maintain follow-up on leads.
• Maintain records of telephonic interactions and update sales stats.
• Achieve sales target and maintain KPIs.

Skills

Call Centre experience

Sales experience

Customer relationship management

Higher education exposure

Job description

The Position : We are looking to recruit a Junior Student Advisor (Sales) to manage database of leads, engage in high volume of dialling and generate applications and registrations. The role reports to the Regional Sales Manager.

• Call Centre experience is required.
• At least 1 year sales experience is required.
• Customer relationship, and / or Higher education exposure and experience will be advantageous.
• Able to work weekends (Saturdays).
• Execute pre-determined presentations.

Key Responsibilities

• Initiate and facilitate lead generation activities which include but is not limited to: School presentations (class and grade), events and exhibitions.
• Engage prospects and match qualification to the potential student's interest.
• Data entry and maintenance of database and pipelines.
• Follow up on leads with the aim of driving applications and enrolments.
• Timely engagement with students on various platforms: Phone, email, WhatsApp, etc.
• Maintain records of telephonic interactions, log activities and update sales stats.
• Achieving sales target, minimum registrations and various KPIs.
• Setting appointments and engaging in consultations, campus tours and similar.

Accountabilities

• Volumes – Calls, appointments and school bookings.
• School, exhibition and career fair attendances and presentations.
• Conversion rate – applications and enrolments.
• Timely, quality, accuracy and completeness of information.
• Duration and outcomes (of various interactions across various platforms).
• Enrollment headcount and revenue generated.
• Cross mode / qualification / campus / sales and activity volumes.
• Levels of product knowledge.
• Performing sales activities (e.g., calls, interviews, events, applications).
• Systems adoption and utilization.

• Job Type : Full-time.
• Work Location : In person.