Strategy Associate

GoTyme Bank; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

GoTyme Bank is seeking a Strategy Associate to support the Strategy & Proposition team in growing retail banking initiatives. You will work across strategy, product propositions, operations, partnerships and customer experience to drive value creation.

The role requires analyzing business opportunities, supporting go-to-market strategies and coordinating with risk, compliance, and operations to deliver differentiated customer experiences in a fast-paced fintech environment.

Qualifications

• Problem-solving and organisational skills to tackle complex problems and clarify ambiguous challenges.
• Ownership and initiative with proactive project leadership.
• Adaptability to changing business priorities and technologies.
• Strong communication with internal/external stakeholders across levels.
• Interest and curiosity in products and customer experience.

Responsibilities

• Assist in formulating the overall strategy and design of products, features and engagement mechanics.
• Support end-to-end lifecycle management of the proposition and its features with timely initiatives.
• Research competitor products, benchmarks and regulatory requirements to inform prioritization.
• Help develop business rationale including value proposition and financial modelling.
• Collaborate with stakeholders to develop partnerships and improve customer engagement.

Skills

Problem-solving

Ownership

Adaptability

Communication

Curiosity

Education

Bachelor's degree in Economics/Finance/Business Science/Engineering/Data Science/CA/Actuarial Science

Job description

At GoTyme Bank, we are on a mission to democratise financial services and bring next-level banking to South Africa. We are looking for exceptional individuals to join our Strategy & Proposition team who share our belief in this mission and our ambition to reinvent banking, creating lasting possibilities for everyone.

You will join a team that values excellence, fresh thinking and professional development. You will tackle complex challenges in a fast-paced environment, working against tight deadlines while building your skills and making a meaningful impact.

What You'll Do

As a Strategy Associate, you will support the GoTyme Bank Strategy & Proposition team across commercial initiatives that drive the growth and success of our retail banking business. You will help solve problems spanning strategy, product propositions, operations, partnerships and customer experience.

Requirements

Key Responsibilities

Strategy & Proposition Development

• Assist in formulating the overall strategy and the design of products, features, and engagement mechanics;
• Assist in the management of end-to-end life cycle of the proposition's products and processes, such as ideation, design, and management of its features, together with the timely implementation of strategic and tactical initiatives to drive value creation;
• Together with other stakeholders (e.g. Risk, Compliance, Fraud, Operations, etc.), research and monitor competitor products, global benchmarks, and compliance requirements to inform the ideation and prioritization of new products and features for the proposition; and Assist in the development of the business rationale (e.g., value proposition, opportunity sizing, financial modelling) to inform product prioritization
• Assist and where necessary lead the ideation and design of new capabilities and features to reach new segments of the market
• Together with data stakeholders design and measure relevant data insights to inform execution

Partnerships & Customer Engagement

• Support the development of strategic external partnerships to enable innovative and differentiated product features
• Collaborate with business stakeholders, technology teams and product partners to deliver products and features that offer a distinctive customer experience
• Work with GoTymeX's design, development, data analytics and innovation teams to continuously improve the user experience and drive progress towards proposition OKRs

Operations & Stakeholder Management

• Assist in coordinating day-to-day product operations, including operational processes and customer servicing
• Support the implementation of technology and process fixes to address findings from regulatory audits
• Work with the Distribution & Marketing team to develop and execute product go-to-market strategies across customer segments and channels
• Collaborate with regulatory stakeholders to prepare documentation and fulfil administrative requirements for implementing proposition initiatives
• Help evaluate and monitor the effectiveness of proposition initiatives, identify key drivers of success or failure, and recommend improvements where needed

Qualifications

• A bachelor's degree in Economics, Finance, Business Science, Engineering, Law, Data Science, Chartered Accountancy, Actuarial Science or a related field

Relevant Experience

• 0-5 years of experience in consulting, investment banking, technology, product management, data analytics or technical marketing
• Experience in digital or technology companies is advantageous, particularly within fintech, payments, digital banking or lending

Required Competencies And Skills

• Problem-solving and organisational skills: Ability to tackle complex problems, clarify ambiguous challenges and break them down into manageable components using a logical, systematic approach
• Ownership and initiative: A proactive approach to taking responsibility, finding solutions and progressively leading projects independently
• Adaptability: Ability to respond effectively to changes in the business environment, technologies and strategic priorities
• Communication: Ability to communicate effectively with internal and external stakeholders across diverse backgrounds and levels of seniority
• Interest and curiosity: A passion for products and how they can improve the customer experience