Strategic Service Delivery & Projects Lead

Levelup; Durban; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading IT services provider in Durban is seeking an experienced Service Delivery & Project Manager. The role involves overseeing operational support and projects, fostering customer relationships, and negotiating SLAs. Candidates should have strong IT service delivery management and project management experience, coupled with relevant qualifications. Focused on improving service quality and ensuring successful project execution, this position requires a strategic thinker adept at managing multiple stakeholders.

Qualifications

• 5+ years of solid IT Service Delivery Management experience.
• 2+ years of Project Management experience.
• 2+ years of Service Management experience.

Responsibilities

• Establish and maintain relationships with customers.
• Identify changes impacting customer services and negotiate SLAs.
• Conduct service performance reviews and ensure compliance.
• Monitor project progress and manage risks and issues.

Skills

Strong IT Service Delivery Management

Project Management

Service Management

Resource and Capacity Management

Operations Management

Escalation Management and Resolution

Identify new business opportunities

Manage Third Parties

Education

Matric / Senior Certificate

IT Related Tertiary Qualification (Degree or Diploma)

Project Management Certification

ITIL V3 / V4 (Foundation)

Job description

A leading IT services provider in Durban is seeking an experienced Service Delivery & Project Manager. The role involves overseeing operational support and projects, fostering customer relationships, and negotiating SLAs. Candidates should have strong IT service delivery management and project management experience, coupled with relevant qualifications. Focused on improving service quality and ensuring successful project execution, this position requires a strategic thinker adept at managing multiple stakeholders.