Strategic SaaS Implementation & Success Lead

Hire Far Out; Gauteng; Remote; ZAR 600 000 - 900 000; Full time

Job summary

A UK-based software company is seeking a dedicated Customer Success & Implementation Manager to oversee rollout of their platform to GP surgeries. The role requires excellent communication skills, 4+ years of experience in SaaS, and the ability to manage complex deployments. Candidates must be located in South Africa to support UK business hours. This is a full-time position with a work anywhere policy and offers strong career growth opportunities.

Qualifications

• 4+ years of experience in SaaS implementations or customer success.
• Proven ability to manage complex deployments and high-volume accounts.
• SQL proficiency is advantageous.

Responsibilities

• Manage implementation projects, coordinating internal teams.
• Conduct discovery calls to understand client objectives.
• Develop scalable processes to accelerate time from contract to launch.
• Maintain relationships with a portfolio of GP surgeries.
• Resolve technical issues and assist clients with setup.

Skills

Excellent written and verbal communication skills

4+ years of experience in SaaS implementations or customer success

Proven ability to manage complex deployments

Strong analytical skills

SQL proficiency

Education

Degree

Job description

A UK-based software company is seeking a dedicated Customer Success & Implementation Manager to oversee rollout of their platform to GP surgeries. The role requires excellent communication skills, 4+ years of experience in SaaS, and the ability to manage complex deployments. Candidates must be located in South Africa to support UK business hours. This is a full-time position with a work anywhere policy and offers strong career growth opportunities.