Strategic Resource Planning Lead

Performability Recruitment; Durban; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading CX provider in Durban seeks a Planning Manager to manage a team of Planners and Resource schedulers. The role focuses on developing resource forecasting models, improving operational efficiency, and ensuring service excellence. Candidates should have over 3 years of team management experience and proven skills in resource planning and forecasting for multi-channel service functions. This role offers the opportunity to shape the planning department and drive business strategies forward.

Qualifications

• 3+ years of experience managing a team.
• Proven experience in a Resource & Planning environment.
• Experience in forecasting for a multi-channel customer service function.

Responsibilities

• Build and lead a high-performing planning team.
• Develop resource forecasting models.
• Collaborate with operational teams to achieve SLAs.

Skills

Team management

Resource planning

Forecasting

Analytical skills

Communication

Education

Professional qualification in Resource Planning

Tools

MS Office Suite (Excel)

Workforce management system IEX Totalview

Job description

A leading CX provider in Durban seeks a Planning Manager to manage a team of Planners and Resource schedulers. The role focuses on developing resource forecasting models, improving operational efficiency, and ensuring service excellence. Candidates should have over 3 years of team management experience and proven skills in resource planning and forecasting for multi-channel service functions. This role offers the opportunity to shape the planning department and drive business strategies forward.