Strategic Operations Director — Lead & Optimize

Concentrix; Pretoria; On-site; ZAR 1 200 000 - 1 800 000; Full time

Job summary

A global customer experience leader is seeking an experienced Operations Director to oversee daily operations and lead a high-performing team in Pretoria, South Africa. The ideal candidate will have at least 5 years in operations management and a strong background in driving performance improvements. This full-time position offers a competitive salary and benefits package, with opportunities for career advancement.

Benefits

Competitive salary and benefits package

Opportunity for growth and career advancement

Collaborative and inclusive work environment

Qualifications

• Extensive experience in operations management, with at least 5 years in a leadership role.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work in a fast-paced environment.

Responsibilities

• Oversee daily operations and ensure efficiency and effectiveness in all processes.
• Develop and implement strategic plans to meet organizational goals.
• Lead, mentor, and develop a high-performing operations team.
• Collaborate with cross-functional teams to drive continuous improvement.
• Manage budgets, resources, and operational costs to optimize profitability.
• Ensure compliance with company policies and industry regulations.

Skills

Operations management

Analytical skills

Problem-solving

Communication skills

Interpersonal skills

Job description

A global customer experience leader is seeking an experienced Operations Director to oversee daily operations and lead a high-performing team in Pretoria, South Africa. The ideal candidate will have at least 5 years in operations management and a strong background in driving performance improvements. This full-time position offers a competitive salary and benefits package, with opportunities for career advancement.