Strategic Operations Director — Lead & Optimize

Concentrix; Johannesburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A global customer experience provider is seeking an Operations Director to lead their dynamic team in South Africa. This role involves overseeing daily operations, driving performance improvement, and ensuring exceptional customer service. Candidates should have extensive experience in operations management with at least five years in a leadership role, along with strong analytical and communication skills. Join a collaborative environment with a competitive salary and benefits package.

Benefits

Competitive salary and benefits package

Opportunity for growth and career advancement

Collaborative and inclusive work environment

Qualifications

• Extensive experience in operations management, with at least 5 years in a leadership role.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work in a fast-paced environment.

Responsibilities

• Oversee daily operations and ensure efficiency and effectiveness in all processes.
• Develop and implement strategic plans to meet organizational goals.
• Lead, mentor, and develop a high-performing operations team.
• Collaborate with cross-functional teams to drive continuous improvement.
• Manage budgets, resources, and operational costs to optimize profitability.
• Ensure compliance with company policies and industry regulations.

Skills

Operations management experience

Analytical skills

Problem-solving capabilities

Communication skills

Interpersonal skills

Job description

A global customer experience provider is seeking an Operations Director to lead their dynamic team in South Africa. This role involves overseeing daily operations, driving performance improvement, and ensuring exceptional customer service. Candidates should have extensive experience in operations management with at least five years in a leadership role, along with strong analytical and communication skills. Join a collaborative environment with a competitive salary and benefits package.