Strategic Initiatives Architect — Business Optimisation

Capitec Bank; Bellville; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A dynamic banking institution in Bellville is seeking an experienced professional to enhance its Business Support Centre's customer experience and operational strategy. The ideal candidate will have significant experience in financial services, demonstrate strong relationship management skills, and contribute towards innovative business solutions. A passion for service and strategic thinking is essential for this role.

Qualifications

• 5 - 7 years’ experience in financial services, contact centre or retail environment.
• Proven experience in developing new business cases/concepts/ideas.
• Experience in building and managing business/partner relationships.

Responsibilities

• Contribute to enhancing customer experience through strategy implementation.
• Identify areas of business efficiency and implement solutions.
• Support senior management in process improvement with client experience focus.

Skills

Interpersonal & Relationship management Skills

Management skills

Problem solving skills

Researching skills

Strategic Thinking Skills

Education

Honours Degree in Commerce or Business Management

Masters Degree in Business Administration

Tools

Excel

Word

PowerPoint

Outlook

Job description

A dynamic banking institution in Bellville is seeking an experienced professional to enhance its Business Support Centre's customer experience and operational strategy. The ideal candidate will have significant experience in financial services, demonstrate strong relationship management skills, and contribute towards innovative business solutions. A passion for service and strategic thinking is essential for this role.