Strategic Customer Success Manager — Enterprise Accounts

FastSpring; eMakhazeni (Belfast); On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading SaaS company in eMakhazeni seeks a Customer Success Manager to enhance client relationships and ensure customer satisfaction. This role involves managing customer experiences, educating clients, and proactively driving their success. Ideal candidates should possess a strong background in account management within SaaS, communication skills, and the ability to work closely with senior executives. The position offers an opportunity to grow professionally in a dynamic environment.

Qualifications

• Minimum of 3 years’ experience in a customer-facing account management role.
• Experience in SaaS and subscription-based business models is essential.
• Demonstrated success working in a target-driven environment.

Responsibilities

• Establish professional relationships with key stakeholders.
• Work closely with sales and product teams to manage customer success.
• Plan and deliver Quarterly/Executive Business Reviews.

Skills

Account management

Customer success experience

Problem-solving

Communication

Project management

Education

GCSE English (Grade B or above)

GCSE Mathematics (Grade B or above)

Degree in business or IT-related field (minimum 2:2)

Tools

Salesforce

Gainsight

G Suite

Job description

A leading SaaS company in eMakhazeni seeks a Customer Success Manager to enhance client relationships and ensure customer satisfaction. This role involves managing customer experiences, educating clients, and proactively driving their success. Ideal candidates should possess a strong background in account management within SaaS, communication skills, and the ability to work closely with senior executives. The position offers an opportunity to grow professionally in a dynamic environment.