Strategic Customer Success Executive — Renewal & Growth

Hclsoftware; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology firm in Johannesburg is seeking a Customer Success Executive to manage product renewals and enhance customer satisfaction. In this role, you will drive high renewal rates, build lasting relationships with customers, and develop strategies to improve outcomes. The ideal candidate should have a strong background in account management, exceptional communication skills, and hands-on experience with HCL Unica. This position offers a dynamic work environment with opportunities for growth.

Qualifications

• Strong background in account management.
• Exceptional communication skills.
• Hands-on experience with HCL Unica.

Responsibilities

• Manage product renewals and drive high renewal rates.
• Build lasting relationships with customers and ensure an excellent support experience.
• Develop strategies to improve renewal outcomes and customer satisfaction.

Skills

Account management

Communication skills

Tools

HCL Unica

Job description

Overview

A leading technology firm in Johannesburg is seeking a Customer Success Executive to manage product renewals and enhance customer satisfaction.

Responsibilities

• Manage product renewals and drive high renewal rates.
• Build lasting relationships with customers and ensure an excellent support experience.
• Develop strategies to improve renewal outcomes and customer satisfaction.

Qualifications

• Strong background in account management.
• Exceptional communication skills.
• Hands-on experience with HCL Unica.