Strategic Customer Service & Compliance Lead

Fiji Govt; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A governmental organization in Pretoria is seeking a Senior Customer Service Officer to oversee and optimize customer service operations. The role requires at least 5 years of experience in a similar position and focuses on developing policies to enhance service delivery, managing compliance, and safeguarding stakeholder interests. Applicants must be Fijian Citizens and meet specific health and eligibility criteria.

Qualifications

• At least 5 years’ experience in a similar role.
• Practical working knowledge of Customer Service Management.
• Knowledge of accounting standards and data analysis.

Responsibilities

• Develop and implement policies to enhance customer service delivery.
• Establish effective customer service procedures.
• Create mechanisms for capturing and analyzing customer feedback.

Skills

Excellent interpersonal skills

Excellent communication skills

Excellent writing skills

Strategic thinker

Innovative and performance-driven

Analytical and problem-solving skills

Job description

A governmental organization in Pretoria is seeking a Senior Customer Service Officer to oversee and optimize customer service operations. The role requires at least 5 years of experience in a similar position and focuses on developing policies to enhance service delivery, managing compliance, and safeguarding stakeholder interests. Applicants must be Fijian Citizens and meet specific health and eligibility criteria.