Strategic Customer Experience Leader

Opencast Consulting Sa; Cape Town; On-site; ZAR 223,000 - 296,000; Full time

Job summary

Opencast Consulting in Capetown, South Africa, invites a dynamic Customer Service Manager to lead our customer service team and drive operational excellence. The role emphasizes developing service strategies, monitoring satisfaction, resolving escalations, and mentoring staff, with responsibilities spanning cross-department collaboration and a competitive full-time package.

You will shape the customer experience, set service standards, and coach colleagues to exceed targets while maintaining a

Qualifications

• Experience leading a customer service team.
• Strong communication, problem-solving and decision-making skills.
• Ability to manage and motivate a team in a fast-paced environment.
• Proficiency in CRM platforms.

Responsibilities

• Lead and inspire the customer service team to achieve excellence.
• Develop and implement customer service strategies and initiatives.
• Monitor customer satisfaction metrics and drive continuous improvement.
• Handle escalated customer concerns and deliver effective resolutions.
• Collaborate with other departments to align service objectives with business goals.
• Train and mentor team members to foster growth and accountability.

Skills

Leadership in customer service

Communication skills

Problem-solving

Team motivation

Tools

CRM platforms

Job description

R 20,000.00 - 26,500.00 (South African Rand)

Job Opportunity: Customer Service Manager
Company: Opencast Consulting
Location: Capetown, South Africa
Employment Type:Full-Time

Opencast Consulting, a leader in delivering tailored business solutions, is seeking a dynamic and experienced Customer Service Manager to join our team. If you're passionate about creating exceptional customer experiences and driving operational excellence, this is your chance to make an impact!

Key Responsibilities

• Lead and inspire the customer service team to achieve excellence.
• Develop and implement customer service strategies and initiatives.
• Monitor customer satisfaction metrics and ensure continuous improvement.
• Handle escalated customer concerns and provide effective resolutions.
• Collaborate with other departments to align customer service objectives with business goals.
• Train and mentor team members, fostering a culture of growth and accountability.

Qualifications and Skills

• Proven experience in a customer service leadership role.
• Strong communication, problem-solving, and decision-making skills.
• Ability to manage and motivate a team in a fast-paced environment.
• Proficiency in [insert relevant tools or software, e.g., CRM platforms].
• A customer-centric mindset with a passion for building relationships.

Why Join Opencast Consulting?

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A supportive and collaborative work environment.
• Be part of a company committed to innovation and excellence.

Ready to apply?
Send your resume and cover letter to [e-mail] with the subject line "Customer Service Manager Application".

Join us in shaping exceptional customer experiences. At Opencast Consulting, we value your expertise and passion!