Strategic Compliance & Risk Leader — ISO & FCA

Performability Recruitment (Pty) Ltd; Umhlanga Rocks; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading CX provider in Umhlanga Rocks is seeking a Compliance Manager to safeguard the company's reputation and operational integrity. The successful candidate will develop and implement compliance strategies, ensuring adherence to internal policies and regulatory standards. This role requires excellent communication skills and a strong understanding of ISO standards and risk management frameworks.

Qualifications

• Experience in a Contact Centre, compliance or risk management role.
• Knowledge and understanding of the ISO Standards and audit procedures.
• Experience of risk management and frameworks.

Responsibilities

• Develop and implement compliance strategies and policies.
• Evaluate the efficiency of controls and improve through internal audits.
• Ensure consistency and alignment to a standard way of working.

Skills

Excellent verbal and written communication skills

Strong relationship building skills

Ability to work in a fast-paced changing environment

High level of attention to detail

Commercially focused

Education

Strong understanding of Data Protection including GDPR and POPIA Acts

Ideally ISO certifications experience

Tools

MS Office applications

Job description

A leading CX provider in Umhlanga Rocks is seeking a Compliance Manager to safeguard the company's reputation and operational integrity. The successful candidate will develop and implement compliance strategies, ensuring adherence to internal policies and regulatory standards. This role requires excellent communication skills and a strong understanding of ISO standards and risk management frameworks.