Strategic Cloud Banking Account Manager

nCino; Johannesburg; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A cloud banking solutions company in Johannesburg is seeking an experienced Client Manager to manage client renewals and drive product adoption. The successful candidate will have a Bachelor's degree, a minimum of 5 years in customer service, and strong communication skills. This role involves proactively identifying upsell opportunities and facilitating change management to enhance customer satisfaction.

Qualifications

• Bachelor's degree and 4+ years of relevant experience.
• Experience with account portfolio planning.
• Ability to act as a credible advisor/coach.
• Strong interpersonal skills.
• Knowledge of nCino product and platform features.

Responsibilities

• Manage client renewals for up to 100 clients.
• Facilitate change management and product enhancements.
• Educate customers on product functionality.
• Bring an innovative approach to onboarding.
• Resolve product issues for clients.

Skills

Strong communication skills

Customer service

Problem-solving

Account management

Adaptability

Education

Bachelor’s degree

Postgraduate degree

Tools

CRM systems

Salesforce.com

Job description

A cloud banking solutions company in Johannesburg is seeking an experienced Client Manager to manage client renewals and drive product adoption. The successful candidate will have a Bachelor's degree, a minimum of 5 years in customer service, and strong communication skills. This role involves proactively identifying upsell opportunities and facilitating change management to enhance customer satisfaction.