Strategic Client Success Manager - Market Research

Hustle Consulting (Pty) Ltd; Welkom; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A consulting firm based in Free State, Welkom is hiring a Client Success Manager. This role is essential for ensuring high client satisfaction as clients adopt and utilize the firm's software products. Responsibilities include partnering with sales, onboarding new clients, and maintaining effective communication. Ideal candidates should have 2-4+ years in project management and strong problem-solving skills. Fluency in English and familiarity with online survey tools are required.

Qualifications

• 2-4+ years in client-facing project management work.
• Experience with sales cycle management and upselling.
• Strong written and verbal communication skills.

Responsibilities

• Execute overall vision and strategic plans for Client Success.
• Maintain engaging API documentation for onboarding.
• Address client concerns with support function.

Skills

Client-facing project management

Sales-related skills

Problem-solving skills

Strong communication skills

Relationship building

Critical thinking

Fluency in business English

Tools

Qualtrics

SQL

API services

Job description

A consulting firm based in Free State, Welkom is hiring a Client Success Manager. This role is essential for ensuring high client satisfaction as clients adopt and utilize the firm's software products. Responsibilities include partnering with sales, onboarding new clients, and maintaining effective communication. Ideal candidates should have 2-4+ years in project management and strong problem-solving skills. Fluency in English and familiarity with online survey tools are required.