Strategic Client Success Manager - Market Research

Hustle Consulting (Pty) Ltd; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A growing consulting firm in Upington is seeking a Client Success Manager responsible for ensuring high client satisfaction with their software products. The ideal candidate has 2-4 years of project management experience in market research and is proficient in tools like Qualtrics. This individual will drive client onboarding, manage relationships, and support the Client Success vision. Competitive compensation and a supportive work environment are offered.

Qualifications

• 2-4+ years of client-facing project management experience in market research.
• Ability to work with API services, tools, and documentation.
• Fluency in business English with strong written communication skills.

Responsibilities

• Partner with leadership to develop strategic plans for Client Success.
• Drive rapid platform utilization through effective onboarding.
• Serve as a liaison between clients and Product Management.

Skills

Client-facing project management

Sales cycle management

Problem-solving skills

Communication skills

Tools

Qualtrics

SQL

Job description

A growing consulting firm in Upington is seeking a Client Success Manager responsible for ensuring high client satisfaction with their software products. The ideal candidate has 2-4 years of project management experience in market research and is proficient in tools like Qualtrics. This individual will drive client onboarding, manage relationships, and support the Client Success vision. Competitive compensation and a supportive work environment are offered.