Strategic Client Success Manager - Market Research

Hustle Consulting (Pty) Ltd; Johannesburg; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading consulting firm in Johannesburg is seeking a Client Success Manager to ensure high client satisfaction and drive the adoption of software products. The ideal candidate has 2-4+ years of experience in project management within the market research industry, along with strong communication skills and a proven track record of building relationships. This individual will collaborate with sales teams and provide hands-on support to clients. The company offers an opportunity for growth and a dynamic work environment.

Qualifications

• 2-4+ years in client-facing project management in market research.
• Experience with API services and tools.
• Fluent business English with strong writing skills.

Responsibilities

• Execute vision and plans for Client Success department.
• Develop and maintain API documentation and training materials.
• Onboard new clients through training and support.

Skills

Client management

Project management

Problem-solving

Relationship building

Communication

Sales techniques

API experience

SQL

Fluent English

Tools

Qualtrics

Alchemer

Decipher

Confirmit

Job description

A leading consulting firm in Johannesburg is seeking a Client Success Manager to ensure high client satisfaction and drive the adoption of software products. The ideal candidate has 2-4+ years of experience in project management within the market research industry, along with strong communication skills and a proven track record of building relationships. This individual will collaborate with sales teams and provide hands-on support to clients. The company offers an opportunity for growth and a dynamic work environment.