Strategic Client Success Manager - Market Research

Hustle Consulting (Pty) Ltd; Gauteng; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A consulting firm in Gauteng is seeking a Client Success Manager to ensure high client satisfaction with software products. The role involves onboarding clients, developing training materials, and maintaining client relationships. Ideal candidates will have 2-4 years of project management experience in market research and strong communication skills, with fluent English proficiency. A stable internet connection and familiarity with API services are also essential.

Qualifications

• 2-4+ years of project management experience in the market research industry.
• Ability to convey enthusiasm for solving customer issues.
• Fluency in business English.
• At-home internet connection of 20 Mbps required.

Responsibilities

• Partner with leadership to execute strategic plans.
• Develop and maintain product training materials.
• Onboard new clients and deliver training services.
• Conduct pre-sales demos and manage pilot cycles.
• Identify and resolve client pain points.
• Liaison between clients and Product Management.

Skills

Client-facing project management

Sales-related skills

Problem-solving skills

Communication

API services/products knowledge

Tools

Qualtrics

Decipher

Confirmit

Alchemer

SQL

Job description

A consulting firm in Gauteng is seeking a Client Success Manager to ensure high client satisfaction with software products. The role involves onboarding clients, developing training materials, and maintaining client relationships. Ideal candidates will have 2-4 years of project management experience in market research and strong communication skills, with fluent English proficiency. A stable internet connection and familiarity with API services are also essential.