Strategic Client Solutions Lead

Sanlam; Johannesburg; On-site; ZAR 700,000 - 900,000; Full time

Job summary

Sanlam invites applications for a role focused on distributing corporate employee benefits and integrating with the broader Sanlam Group. The successful candidate will leverage existing broker relationships to grow the broker client base and actively pursue new business opportunities.

A growth mindset and teamwork across multiple Sanlam teams are essential to crafting client solutions. The role emphasizes improving customer experience by embedding complaint insights, service performance data,

Qualifications

• Minimum of 5 years relevant experience in the Employee Benefits industry and previous or existing sales/client relations role.
• Strong communication and interpersonal skills; ability to manage complex customer interactions.

Responsibilities

• Distribute corporate employee benefits and integrate into the Sanlam Group.
• Maintain broker relationships and grow the broker client base; pursue new business opportunities.
• Drive customer experience improvements by using complaint insights and service performance data.
• Support Ombudsman communications and manage client relations during dispute resolution processes.
• Oversee CRM system implementation and maintenance within the area of responsibility.
• Coordinate marketing, sales and support services for assigned accounts to strengthen relationships.

Skills

Customer service

Relationship management

Communication

Problem solving

Sales targets

Education

Tertiary Qualification

Job description

Sanlam invites applications for a role focused on distributing corporate employee benefits and integrating with the broader Sanlam Group. The successful candidate will leverage existing broker relationships to grow the broker client base and actively pursue new business opportunities.

A growth mindset and teamwork across multiple Sanlam teams are essential to crafting client solutions. The role emphasizes improving customer experience by embedding complaint insights, service performance data,