Strategic Accounts & Operational Excellence Lead

Medtronic; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A global healthcare technology company in South Africa is seeking a skilled Operations Specialist for Customer Care & Order Operations. In this role, you will enhance customer satisfaction by managing the Order-To-Delivery cycle and leading process improvements. Ideal candidates possess a diploma or relevant experience in customer care, excel in communication, and have proficiency in Microsoft Office and SAP. Discover a career where you can drive innovation and make a difference.

Benefits

Competitive Salary

Flexible Benefits Package

Short-term Incentive Plan

Qualifications

• Excellent verbal and written communication skills.
• Ability to prioritize and adapt in a fast-paced, constantly changing environment.
• Passionate about customer experience and operational efficiency.

Responsibilities

• Manage end-to-end operational excellence throughout the Order-To-Delivery Cycle.
• Serve as the main operational point of contact for strategic accounts.
• Drive continuous improvement and standardization to meet departmental objectives.

Skills

Customer Service

Process Improvement

Project Management

Data Analytics

Problem Solving

Education

Diploma or equivalent years' experience in customer care/service and order management

Tools

Microsoft Office

SAP

Job description

A global healthcare technology company in South Africa is seeking a skilled Operations Specialist for Customer Care & Order Operations. In this role, you will enhance customer satisfaction by managing the Order-To-Delivery cycle and leading process improvements. Ideal candidates possess a diploma or relevant experience in customer care, excel in communication, and have proficiency in Microsoft Office and SAP. Discover a career where you can drive innovation and make a difference.