Strategic Account Manager

GBS; KwaZulu-Natal; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A technology and apps company in KwaZulu-Natal is seeking a Strategic Account Manager to manage and grow key accounts, focusing on user acquisition and revenue growth. Key responsibilities include developing strategic account plans, collaborating across departments, and reporting to the Executive Committee. The ideal candidate will have a Bachelor’s degree and 3–7 years of experience in account management, with strong analytical and communication skills. This role offers an opportunity to enhance account performance and impact operational excellence.

Qualifications

• 3–7 years’ experience in strategic account management, digital account management, or key client management.
• Proven track record in driving growth in digital products or apps.
• Experience communicating and reporting at executive level (Exco).
• Strong analytical, communication, negotiation, and interpersonal skills.
• Experience collaborating with product, marketing, and operational teams in a tech or app environment.

Responsibilities

• Develop and execute strategic account plans to drive app adoption and revenue growth.
• Manage relationships with key clients and stakeholders; conduct regular business reviews.
• Implement data-driven strategies to optimize account performance.
• Conduct strategic client meetings and deliver tailored app solutions.
• Collaborate with Marketing, Product, and Customer Success teams for client feedback integration.
• Report to Executive Committee (Exco) on account performance.
• Analyze client accounts to identify development areas and propose actionable strategies.

Skills

Strategic planning and execution

Client relationship management

Executive‑level communication and reporting

Cross‑functional collaboration and departmental coordination

Data‑driven decision‑making

Problem‑solving and conflict resolution

Project and time management

Proficiency with CRM systems, analytics platforms, and reporting tools

Education

Bachelor’s degree in Business, Marketing, Sales, or related field

Job description

Purpose of the Role

The Strategic Account Manager will manage and grow key strategic accounts for our app, driving user acquisition, revenue growth, and client satisfaction. This role involves strategic planning, cross‑functional collaboration, executive‑level communication, and coordinating multiple departments to enhance account performance and operational efficiency.

Key Responsibilities

• Develop and execute strategic account plans to drive app adoption, engagement, and revenue growth.
• Manage relationships with key clients and stakeholders; conduct regular business reviews and identify expansion opportunities.
• Implement data‑driven strategies to optimize account performance and exceed targets.
• Conduct strategic client meetings and deliver tailored app solutions.
• Identify partnership, collaboration, and promotional opportunities to increase app visibility and downloads.
• Collaborate with Marketing, Product, and Customer Success teams to integrate client feedback into app features and services.
• Report to Executive Committee (Exco) on account performance, strategic initiatives, and key development areas.
• Coordinate relevant departments to ensure seamless execution of client initiatives and app projects.
• Analyze client accounts to identify development areas and propose actionable growth strategies.
• Monitor market trends, competitor apps, and industry developments to inform account strategies.

Qualifications and Experience

• Bachelor’s degree in Business, Marketing, Sales, or related field.
• 3–7 years’ experience in strategic account management, digital account management, or key client management.
• Proven track record in driving growth in digital products or apps.
• Experience communicating and reporting at executive level (Exco).
• Strong analytical, communication, negotiation, and interpersonal skills.
• Experience collaborating with product, marketing, and operational teams in a tech or app environment.

Skills and Competencies

• Strategic planning and execution
• Client relationship management
• Executive‑level communication and reporting
• Cross‑functional collaboration and departmental coordination
• Data‑driven decision‑making
• Problem‑solving and conflict resolution
• Project and time management
• Proficiency with CRM systems, analytics platforms, and reporting tools

Key Performance Indicators (KPIs)

• Revenue growth and achievement of app‑related sales targets
• Account retention and client satisfaction rates
• Increased app adoption and user engagement from key accounts
• Successful implementation of strategic account plans
• Effective collaboration with internal teams and partners
• Identification and development of key areas for account and operational improvement
• Clear and actionable reporting to Exco on account performance and strategic initiatives

We are committed to providing equal opportunities to all applicants from diverse backgrounds. Please note only candidates meeting the specified criteria will be considered.

Thank you for choosing us as your employer of choice. Please note that only suitably qualified candidates will be considered. If you do not hear from us within 14 working days, please regard your application as unsuccessful. We wish you well in your future endeavors.