Strategic Account Manager

Africawork; Gauteng; Remote; ZAR 1 212 000 - 1 560 000; Full time

Job summary

A leading digital banking firm is seeking a Strategic Account Manager to build and grow customer relationships. This fully remote role requires over 5 years of experience in strategic account management within the fintech or payments sectors. The successful candidate will provide strategic insights and manage key accounts, ensuring customer satisfaction and driving business growth. Strong communication skills in English are essential, and additional languages like Arabic or French are advantageous.

Qualifications

• 5+ years' experience in strategic/key account management, preferably in banking, fintech, or payments.
• Proven ability to influence C-level executives and manage complex accounts.
• Fluency in English; Arabic or French is a plus.

Responsibilities

• Develop and execute account strategies to ensure customer satisfaction.
• Serve as the main point of contact for executive-level stakeholders.
• Provide strategic advice, insights, and tailored solutions.

Skills

Account management

Customer relationship management

Solution selling

Stakeholder management

Education

Master's degree in Business, Finance, Technology, or related field

Job description

We are recruiting on behalf of our client, a leading player in the digital banking and fintech space, for a Strategic Account Manager.

This is a fully remote opportunity, offering the chance to work with innovative solutions that are reshaping financial services across global markets.

Overview

About the Role :

The Strategic Account Manager will be responsible for building, managing, and growing strategic customer relationships.

You'll act as a trusted advisor, aligning customer needs with cutting‑edge solutions, ensuring customer success, and driving business growth.

Responsibilities

• Develop and execute account strategies to ensure customer satisfaction and growth.
• Serve as the main point of contact for executive‑level stakeholders.
• Provide strategic advice, insights, and tailored solutions in the fintech / payments sector.
• Build long‑term, value‑driven partnerships while identifying cross‑sell and upsell opportunities.
• Collaborate with internal teams to deliver seamless solutions and outstanding customer experiences.

Qualifications / Profile

• 5+ years' experience in strategic / key account management, preferably in banking, fintech, or payments within the MEA markets.
• Strong background in customer relationship management, solution selling, and advisory roles.
• Proven ability to influence C-level executives and manage complex accounts.
• Master's degree in Business, Finance, Technology, or related field preferred.
• Fluency in English (Arabic or French is a plus).

Success in this role will mean

• High customer satisfaction and retention.
• Driving growth through cross‑sell and upsell strategies.
• Strong, enduring relationships with senior stakeholders.
• Recognition as a subject matter expert in digital banking and payments.

Seniority level

Associate

Employment type

Full‑time

Job function

Business Development and Project Management

Industries

Digital Banking and Financial Services