Store Operations Lead - Retail Customer Experience

Clicks Group; Randburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail organization is looking for an Assistant Store Manager in Randburg to support store operations and drive customer loyalty. The successful candidate will oversee financial performance, staff management, and ensure top-notch customer service. Applicants must have a minimum of 1 year in retail assistant management, a Grade 12 certificate, and relevant retail qualifications. Experience in financial management is advantageous. Join us to make a significant impact in enhancing our brand's competitive edge.

Qualifications

• Minimum 1 year’s experience in an assistant store management role in retail or FMCG.
• Financial management experience including budgets and P&L statements.
• Essential skills in customer service and team leadership.

Responsibilities

• Ensure achievement of the store's financial performance through effective sales strategies.
• Manage operational activities, including stock management and store administration.
• Motivate staff to achieve performance goals and maintain a high standard of customer service.

Skills

Financial management principles

Retail/FMCG background

Customer service excellence

Communication skills

Problem-solving skills

Planning and organising skills

Education

Grade 12 with Maths and English

Relevant Retail/Business Management qualification

Degree in Relevant Retail/Business Management

Job description

A leading retail organization is looking for an Assistant Store Manager in Randburg to support store operations and drive customer loyalty. The successful candidate will oversee financial performance, staff management, and ensure top-notch customer service. Applicants must have a minimum of 1 year in retail assistant management, a Grade 12 certificate, and relevant retail qualifications. Experience in financial management is advantageous. Join us to make a significant impact in enhancing our brand's competitive edge.