Store Manager

TFG (The Foschini Group); Wes-Kaap; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company in South Africa is seeking a Retail Store Manager to oversee store operations, drive sales, and ensure customer satisfaction. Candidates must have a Matric certificate and at least 3 years of retail store management experience. The role includes managing staff, controlling expenses, and executing merchandising strategies while fostering customer relationships. Strong leadership and flexibility are essential for adapting to varying customer needs. Preference will be given to candidates from designated groups as per the Employment Equity Act.

Qualifications

• Min 3 years retail store management experience.
• High flexibility and ability to adapt to different customers and situations.

Responsibilities

• Driving turnover to ensure achievement of targets.
• Controlling expenses.
• Managing stock losses to ensure shrinkage is in line with the Company standard.
• People management, including recruitment, development of staff, employee relations, performance management.
• Executing in-store merchandising strategy and standards.
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.

Skills

Action Oriented

Builds Networks

Customer Focus

Directs work

Drives Engagement

Ensures Accountability

Optimizes Work Processes

Values differences

Education

Matric certificate

Job description

Responsibilities

• Driving turnover to ensure achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Requirements

• A Matric certificate
• Min 3 years retail store management experience
• High flexibility and ability to adapt to different customers and situations.

Skills

• A high sense of urgency with demonstrated ability to work independently.
• High flexibility and ability to adapt to different customers.
• An outstanding leadership, interpersonal and communication skills.
• Ability to work a flexible schedule to meet the needs of the business.
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers
• Figure and admin orientated
• Management Experience
• Organised and thorough
• An excellent leader and business manager
• Profit and turnover driven
• Able to manage risk within the store
• Strategic Sales Planning
• Managing the Sales Process
• Customer Value Management

Behaviours

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.