Store Manager – Tokai

Prime Paint And Hardware; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading paint and hardware store in Cape Town is looking for a full-time store manager to lead their team. The ideal candidate will have at least 3 years of management experience in a retail environment, focusing on customer service excellence, team leadership, and financial management. Candidates must possess strong organizational skills and the ability to motivate a diverse team to achieve sales targets. Basic requirements include a matric certificate and proficiency in Microsoft Office. Salary is negotiable based on experience.

Qualifications

• 3 years of paint & hardware retail management/supervisory experience.
• Knowledge of paint & hardware products and applications.
• Bilingual communication skills.
• Ability to manage finances and stocks effectively.

Responsibilities

• Ensure smooth running of the store through staff and sales management.
• Inspire and lead the team to maximize sales and customer service.
• Oversee daily operations and client sales management.
• Manage store finances and maintain profitability.

Skills

Leadership

Customer service excellence

Organizational skills

Communication skills

Multitasking

Education

High School (Matric) or equivalent

Tools

Microsoft Office

Google Workspace

IQ Retail

Job description

Overview

Prime Paint & Hardware is looking for a new store manager to join and lead our team.

Candidates must be self-motivated, have positive leadership attributes, be computer literate and be able to work independently as well as with various teams.

Prior management / supervisory experience of at least 3 years in a paint & hardware store environment is essential.

Only suitable candidates who meet the requirements below will be considered. Salary: Negotiable on experience, please indicate salary expectation when sending your CV.

Responsibilities

Sales & Marketing: Ensure smooth and efficient running of the store through a range of customer, staff and sales focused responsibilities. Championing customer service excellence. Ability to maximise and drive sales by identifying opportunities to increase turnover. Implementing sales initiatives to reach store targets / goals. Engaging with supplier representatives and communicating any current consumer promotions to the team. Handling of customer complaints in a professional and dignified manner to ensure customer satisfaction.

Team Management: Inspire, motivate, guide and develop your team by leading as an example. Build a team environment through weekly team meetings to share sales targets, upcoming promotions and get feedback from “on the ground” on how to improve. Recruit, lead and motivate the store team to maximise sales and provide exceptional customer service. New team member induction and “first day” training. Allocate tasks and monitor completion thereof. Team member performance appraisals, rewarding and disciplining, resolving conflicts. Identifying areas of weakness within the team and training measures needed to improve.

Operations: Overseeing of the day to day operations, administration, customer sales & service and overall management of the team to ensure the store runs smoothly to meet customer expectations. Opening and closing of the store. Safeguarding all keys / codes and adhering to all security procedures. Maintaining adequate stock levels to meet customer demand. AdHoc stock ordering of items to complete customer orders. Processing of all mistints / supplier returns and other stock related matters. AdHoc stock checks to the POS system including managing of bi-annual stock takes. Adhere to stock loss control in store. Reducing all slow-moving / aged stock. Writing off all colourants used for the month. Ordering of all stationary and supplies and ensuring control thereof. Attend all management meetings and compile monthly reports for review. Understand, accept and follow all company policies and procedures while ensuring all team members in the store adhere the same. Identify areas to improve operationally resulting in a better customer experience.

Finance: Managing store finances, KPI's and stock levels. Maintain continuity, growth and profitability of the store. Daily cash-ups, banking and other in-house monetary controls. Ensuring all pricing changes are actioned correctly on shelf. Keep store spending within budget and identify opportunities to decrease expenses.

Requirements

Behavioural requirement : A strong passion for delivering customer service excellence. Building and maintaining relationships. Exceptional communication and people skills. Innovation & change management. Attention to detail and critical thinking. Logical with organisational and time management skills. Multitasking ability. Thinking adaptability. Taking ownership and responsibility. Honesty in dealing with cash and finances.

Minimum requirement : 3 years of paint & hardware retail management / supervisory experience. Knowledge of paint & hardware products & applications. Matric or equivalent. Clear criminal record. Reliable transport. Bilingual (Advantageous). Ability to communicate effectively. Financial acumen. Merchandising principles. Computer proficiency in: Microsoft - Required, Google Workspace Environment (Highly Advantageous), IQ Retail (Advantageous).

Application

If you meet all these requirements please email a copy of your CV and salary expectation to : [email placeholder]. If you do not receive communication from us, consider your application unsuccessful.

Job Details

Job Type : Full-time

Ability to commute / relocate : Retreat, Western Cape

• Reliably commute or planning to relocate before starting work (Required)
• Education: High School (matric) (Required)
• Experience: Management or Supervisory: 3 years (Required)
• Paint & Hardware Retail: 3 years (Required)
• License / Certification: Drivers Licence (Required)
• Work Location: In person